Malus Malus Malus ( or ) is a genus of about 30–55 species of small deciduous trees or shrubs in the family Rosaceae, including the domesticated orchard apple ("M. pumila" syn. "M. domestica" ) – also known as the eating apple, cooking apple, or culinary apple. It is dealt with under Apple. The other species are generally known as crabapples, crab apples, or wild apples. The genus is native to the temperate zone of the Northern Hemisphere. Apple trees are typically tall at maturity, with a dense, twiggy crown. The leaves are long, alternate, simple, with a serrated margin. The flowers
Bonus-malus Bonus-malus The term bonus-malus (Latin for good-bad) is used for a number of business arrangements which alternately reward (bonus) or penalize (malus). It is used, for example, in the call center and insurance industries. In call centers, a bonus-malus arrangement is a section in the contract between the company buying the call center services (buyer) and the company providing the call center services (call center) allowing for a payment to be made from one company to the other. As part of the contract, both companies agree on a set of Key Performance Indicators (KPIs). These are measurements for how the