Iberia (airline) to condone the 150 million dollar debt that Viasa had accumulated to the Spanish carrier in exchange for keeping its fleet composed by four DC-10's and five Boeing 727's. The agreement included a compensation for the staff after the liquidation, which had a cost of 20 million dollars. Regarding Ladeco, Iberia was a minority shareholder (35%) and did not intervene in its management. Initially Iberia had the intention of achieving the merger of Ladeco with Lan Chile, but Chilean antitrust laws prevented it. Later, in 1995, Lan Chile made a major acquisition of Ladeco shares and acquired 57.6% of the
Airline complaints Airline complaints Airline complaints are any type of formal complaint filed by an airline customer either to the airline responsible for the grievance or the government office responsible for overseeing the airlines national industry. Airline complaints generally arise out of problems experienced during air travel that were left unresolved. According to the Airline Quality Rating 2007 report, airline hassles in the United States have increased since 2005. The rate of complaints, on the other hand, have remained roughly the same, with 0.88 complaints per 100,000, half of which were due to problems with flights or baggage. This may be due