Avianca Costa Rica Avianca Costa Rica Avianca Costa Rica, formerly known as LACSA ("Spanish: Lineas Aéreas Costarricenses S.A."), minority owned by the Synergy Group, is the national airline of Costa Rica and is based in San José. It operates international scheduled services to over 35 destinations in Central, North and South America. The airline previously used the TACA/LACSA moniker when it was a subsidiary of Grupo TACA. Since May 2013, following Avianca's purchase of Grupo TACA, Avianca Costa Rica became one of seven nationally branded airlines (Avianca Ecuador, Avianca Honduras, etc.) operated by Avianca Holdings group of Latin American airlines. LACSA was established
Airline complaints Airline complaints Airline complaints are any type of formal complaint filed by an airline customer either to the airline responsible for the grievance or the government office responsible for overseeing the airlines national industry. Airline complaints generally arise out of problems experienced during air travel that were left unresolved. According to the Airline Quality Rating 2007 report, airline hassles in the United States have increased since 2005. The rate of complaints, on the other hand, have remained roughly the same, with 0.88 complaints per 100,000, half of which were due to problems with flights or baggage. This may be due