This unexpected situation has shown that passenger rights that were previously honoured can be wiped out in a matter of minutes, and that the need for the Passengers' Charter that I, too, had earlier urged is particularly great, to avoid a repetition of the helplessness of the airlines and relevant bodies.
Această situaţie neaşteptată a dovedit că drepturile pasagerilor anterior respectate pot fi anulate câteva minute, iar Carta Pasagerilor, la a cărei necesitate am făcut şi eu trimitere, este foarte utilă pentru a evita repetarea situaţiei de neajutorare a companiilor aeriene sau a altor organisme.