We also had the problem that many of those people were told that compensation, or even refunds, would not be possible as they had not purchased their ticket with a credit card or booked through a travel agent.
De asemenea, a mai existat problema multor altor persoane cărora li s-a comunicat că compensaţia, sau chiar rambursarea cheltuielilor, nu ar fi posibilă deoarece aceştia nu şi-au achiziţionat biletul cu o carte de credit sau nu au apelat la serviciile unei agenţii de voiaj pentru rezervare.