english: Paul Jarman, CEO of inContact, said, "the smartest companies are quickly adapting to changing consumer behaviors and needs, extending customer service beyond just phone and email to mobile apps, text messaging, chat and social media."
non_english: Miturut Paul Jarman, CEO inSaltalt, "Perusahaan paling cerdas kanthi cepet adaptasi tumrap perilaku lan kabutuhan konsumen, nyedhiyakake layanan pelanggan ngluwihi mung telpon lan email menyang aplikasi seluler, olahpesen teks, chatting lan media sosial. "