Refilling a Zippo Lighter. 1  1. Use authentic Zippo Lighter Fluid. 2  2. Remove the chimney cap. 3  3. Flip the lighter over.  4. Squirt your lighter fluid in to 1  fill. 5. Push the top felt pad back down.  6. Insert your lighter back into the 1  casing. 7. Test your lighter.
Customer retention: the stats. 1  Increasing customer retention rates by just 5% increases profits by 25% to 95%. (Bain & Co). 2  Attracting a new customer costs five times as much as keeping an existing one. (Lee Resources 2010) 3  Globally, the average value of a lost customer is $243.(KISSmetrics)
Increase in the number of customers means increase in profit so we may say that customer relationship management is indirectly related to profit maximization. What is a Good Customer Service Today? Whenever we talk about customer relationship management then it is said that the basic purpose of it is to provide good customer service but how do you define a good customer service? In todayâs world, a good customer service refers to: Meeting the expectations of customers; Providing high quality service