Refilling a Zippo Lighter. 1  1. Use authentic Zippo Lighter Fluid. 2  2. Remove the chimney cap. 3  3. Flip the lighter over.  4. Squirt your lighter fluid in to 1  fill. 5. Push the top felt pad back down.  6. Insert your lighter back into the 1  casing. 7. Test your lighter.
Customer retention: the stats. 1  Increasing customer retention rates by just 5% increases profits by 25% to 95%. (Bain & Co). 2  Attracting a new customer costs five times as much as keeping an existing one. (Lee Resources 2010) 3  Globally, the average value of a lost customer is $243.(KISSmetrics)
d. how much a seller receives from the sale of a good. ANSWER: b. how much a buyer values a good. If a consumer is willing and able to pay $15.50 for a particular good but the price of the good is $16.00, then. a. the consumer would have consumer surplus of $0.50.b. the consumer would not purchase the good and would not have any consumer surplus.. how much a seller receives from the sale of a good. ANSWER: b. how much a buyer values a good. If a consumer is willing and able to pay $15.50 for a particular good but the price of the good is $16.00, then. a. the consumer would have consumer surplus of $0.50.