Introduction. The abstract from the ISO site reads: âISO 27799:2008 defines guidelines to support the interpretation and implementation in health informatics of ISO/IEC 27002 and is a companion to that standard.ISO 27799:2008 specifies a set of detailed controls for managing health information security and provides health information security best practice guidelines.ntroduction. The abstract from the ISO site reads: âISO 27799:2008 defines guidelines to support the interpretation and implementation in health informatics of ISO/IEC 27002 and is a companion to that standard.
noun, plural facilities. 1. Often, facilities. something designed, built, installed, etc., to serve a specific function affording a convenience or service: transportation facilities; educational facilities; a new research facility.
A Service Desk is a primary IT service within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both Users and IT employees. But also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service, while Customer refers to the entity that is paying for service.