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Video scenarios: Ineffective and Effective... These four scenarios explore the impact of communication skills on feedback to a student on placement. In scenario 1 the clinical educator tells the student his view of the session. The feedback is clear and specific but not constructive. The clinical educator does not acknowledge what the student has done well.
ANS: A. This is an example of the therapeutic communication technique of formulating a plan of action. By the use of this technique, the nurse can help the client plan in advance to deal with a stressful situation which may prevent anger and/or anxiety from escalating to an unmanageable level.