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Video scenarios: Ineffective and Effective... These four scenarios explore the impact of communication skills on feedback to a student on placement. In scenario 1 the clinical educator tells the student his view of the session. The feedback is clear and specific but not constructive. The clinical educator does not acknowledge what the student has done well.
Effective communication is the most critical component of total quality management. The manner in which individuals perceive and talk to each other at work about different issues is a major determinant of the business success.