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What Computer Support Specialists Do. Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization.
Most help desk specialists need to be capable of using particular software programs, as well as possess the ability to type. A polite and professional phone manner is necessary, as help desk specialists troubleshoot customers' problems and, at times, deal with angry and upset customers. A help desk specialist must be able to sit for long periods of time and answer multiline phones.