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What Computer Support Specialists Do. Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization.
Having. 1  computer problems can be very stressful, so having a computer support specialist who is understanding of that can be a huge benefit. I think most specialists are capable of figuring out most computer problems, so it really comes down to communication that separates the great specialists from the average ones.