Values. 1  Earn client trust every day. 2  Create with purpose. 3  Inspire and achieve excellence. 4  Do the right thing. 5  Deliver on the promise of one Fiserv.
Hence the reason for Human Performance Improvement (HPI). HPI is a philosophy (with a methodology) that provides guidance on how to manage human fallibility where people do things they didnât intend to do.
Times, dates, interventions, and the reason for consult are important. The HPI in the case of a consult should summarize the patient's story, and have all relevant information leading up to your consult. The HPI is the story of the patient. It is the most useful bit of information.