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What Computer Support Specialists Do. Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization.
They need to ask users the right questions to pinpoint the issue, find a solution and then guide them step by step through the fix. Computer support specialists help with log-in difficulties, operating system and software malfunctions and some even need to pull out a screwdriver to open up a laptop or PC.