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What Computer Support Specialists Do. Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization.
Information Technology Specialist Tasks. 1  Maintain, manage, troubleshoot and upgrade computer systems and servers for performance and security related issues. 2  Provide end-user support for a variety of web applications. 3  Troubleshoot information technology-related issues for both hardware and software.