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What Computer Support Specialists Do. Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization.
A technical support engineer (also known as an information technology support engineer) helps to solve technical issues. They might work to help a company deal with internal tech issues, or they might assist customers or clients with their external tech issues. They provide support in person, on the phone, or even over the computer.