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What Computer Support Specialists Do. Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization.
There are many settings where a customer service specialist might work, with some of the most common being inbound call centers, help desks and customer service counters. In a call center, the specialist answers incoming phone calls from current and potential customers. customer service specialist might work at a call center, or a help desk. Customer service representatives have to treat customers well, even if they're having a bad day themselves. Customer service specialists need excellent communication skills and patience.