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What Computer Support Specialists Do. Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization.
A desktop support specialist is a trained computer expert who provides technical support to users of computer software and hardware running the WindowsÂ®, MacintoshÂ®, or LinuxÂ® operating system. Most often, a support specialist works within a company's information technology department, as a member of the help desk staff at a computer support company, or as an independent contractor.