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What Computer Support Specialists Do. Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization.
Computer user support specialists typically do the following: 1  Pay attention to customersâ descriptions of their computer problems. 2  Ask customers questions to properly diagnose the problem. 3  Walk customers through the recommended problem-solving steps. 4  Set up or repair computer equipment and related devices.