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What Computer Support Specialists Do. Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization.
What Does an IT Support Technician Do? As an information technology support technician, you'll assist computer users with setup, maintenance, troubleshooting and problems they have with their computers. You'll often provide both in-person technical support and assist customers remotely, generally via phone or e-mail.