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For both neck and shoulder pain movement, exercises may help. For cases in which nerve roots or the spinal cord are involved, surgical procedures may be necessary. Your doctor can tell you which is the best course of treatment for you.
Relief is in sight. The best choice for pain relief is, of course, determined by what's causing the pain. If a neck ache or backache is muscular in origin, muscle relaxants can help. Judicious use of cortisone injections can help joint pain.