Process is a repetitive collection of interrelated tasks aimed at achieving a certain goal. Project is a unique endeavour with a beginning and an end undertaken to achieve a goal. Process management has emphasis on increasing repeatability of the tasks, efficiency (descreasing time needed, reducing cost), increasing quality (including consistency in quality).
Motivational Interviewing was developed to treat addictive behaviors, but has also been found to be effective in changing health behaviors such as physical activity (Hecht et al., 2005), dietary behaviors (Burke, Arkowitz, & Menchola, 2003), and obesity (Carels et al., 2007).
Motivational questions work particularly well in a number of different scenarios such as: Interviewing clients to find out what they need or expect from your services; Interviewing customers to get the best feedback; Speaking with people who have underdeveloped interview skills, or who need some time to open up