Bad business practices. They screwed up the reservation, were AWARE that the reservation was set for the wrong day, and not only refused to make accommodations, date changes, or refunds, but even refused to admit that they were at fault. And, after reading reviews from people who have stayed there, I feel like I dodged a bullet.
As of June 1 2015, JetBlue has began charging for all checked bags, including the first checked bag, on its lowest priced fares. All checked bags must not exceed 62 (157.48 cm) in overall dimensions (length + width + height) and cannot exceed 50 pounds (22.73 kg).
Most of the major airline carriers, other than JetBlue and Southwest, charge a fee for checked baggage on domestic flights. However, on international flights, only Alaska Airlines, Sun Country Airlines and in some cases, American Airlines, charge a fee for the first bag. Lufthansa, which flies primarily to destinations in Europe, does not charge any baggage fees, allowing passengers to check up to three bags on international flights. Air Canada also does not charge for the first checked bag on flights between the U.S. and Canada.