Applicants, both first-time and re-certifying, must pass the Prometric CNA Exam which is a 2 part examination, consisting of a written and a performance (skills) section. The Written Test is a ninety (90) minute test with sixty (60) multiple-choice questions written in English.
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Phone Contact Numbers. 1  Residential Customer Service: 1-972-791-2888 or 1-800-818-6132. 2  Business Customer Service: 1-888-399-5501 (7 AM to 7 PM M-F) 3  Construction Customer Service: 1-800-711-9112 (8 AM to 5:30 PM M-F) 4  Property Management Customer Service: 1-877-968-7898 (8 AM to 5 PM M-F)