I understand that it is a symbol of hate and racism, and further, of treason. As if that wasn't enough, hate groups around the world have co-opted it. Politicians who defend the Confederate flag say that it's representative of a way of life. To that I say, Yes. A way of life for generations of white people buying and selling human beings, beating, starving, raping and working them to death for no wages and no voice.
Step 2. Respond to the post publicly and then take the conversation offline. Don't delete the complaint post. On the contrary, leave the post on your Facebook wall to show other customers that your business takes customer concerns seriously and deals with any issues.Respond to the post acknowledging the customer's complaint, apologize for the issue and offer to rectify. Instruct the customer to contact you via email or phone.tep 2. Respond to the post publicly and then take the conversation offline. Don't delete the complaint post. On the contrary, leave the post on your Facebook wall to show other customers that your business takes customer concerns seriously and deals with any issues.
Though if it's with a financial services company, it's easier to complain to the Financial Ombudsman Service (FOS) for free. It can rule, order compensation and even payout for your time on top. This Q&A guide takes you through exactly how to do it. To start your complaint, fill in a form at the Financial Ombudsman Service website or call 0800 0234 567 (0300 123 9 123 from a mobile). 2  If you're not good at form-filling, or English isn't your first language, the Ombudsman can take you through the process and/or find an interpreter.