I understand that it is a symbol of hate and racism, and further, of treason. As if that wasn't enough, hate groups around the world have co-opted it. Politicians who defend the Confederate flag say that it's representative of a way of life. To that I say, Yes. A way of life for generations of white people buying and selling human beings, beating, starving, raping and working them to death for no wages and no voice.
Step 2. Respond to the post publicly and then take the conversation offline. Don't delete the complaint post. On the contrary, leave the post on your Facebook wall to show other customers that your business takes customer concerns seriously and deals with any issues.Respond to the post acknowledging the customer's complaint, apologize for the issue and offer to rectify. Instruct the customer to contact you via email or phone.tep 2. Respond to the post publicly and then take the conversation offline. Don't delete the complaint post. On the contrary, leave the post on your Facebook wall to show other customers that your business takes customer concerns seriously and deals with any issues.
Until then, Hardekopf suggests that consumers reach out to these groups if credit-card (or other financial) companies won't act to resolve complaints. Better Business Bureau (BBB). File a complaint with the BBB in the city where the company is located. The BBB will send your complaint to the company within two business days, and the company will have 14 days to respond -- or it will be contacted by the BBB again.