I understand that it is a symbol of hate and racism, and further, of treason. As if that wasn't enough, hate groups around the world have co-opted it. Politicians who defend the Confederate flag say that it's representative of a way of life. To that I say, Yes. A way of life for generations of white people buying and selling human beings, beating, starving, raping and working them to death for no wages and no voice.
Step 2. Respond to the post publicly and then take the conversation offline. Don't delete the complaint post. On the contrary, leave the post on your Facebook wall to show other customers that your business takes customer concerns seriously and deals with any issues.Respond to the post acknowledging the customer's complaint, apologize for the issue and offer to rectify. Instruct the customer to contact you via email or phone.tep 2. Respond to the post publicly and then take the conversation offline. Don't delete the complaint post. On the contrary, leave the post on your Facebook wall to show other customers that your business takes customer concerns seriously and deals with any issues.
None of us are perfect. We all get complaints from time to time and how we deal with them will be the difference between a good company and a great company. Facebook has made it easier to complain but dealing with that complaint will always remain that bit tricky.Be sure to keep these points in mind if you get any in the futureâ¦.espond, donât react. Walk away (only for a few minutes, speed is important when dealing with complaints) and think about your response. Go have a cuppa and really think about how you can take this bad comment and turn it around. If you react to it straight away you will probably do more harm than good.