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If you cannot see your new Sane folders in Outlook after sign up, you may need to subscribe to the folder. You can do this by clicking on Tools, then IMAP Folders. Click the Query button. Select the folder you wish to subscribe to and click the Subscribe button, then OK. Your newly subscribed folders should now appear in the folder list for your email account. If this did not work and you still cannot see your Sane folders, please send us an email at here, so we can work with you to figure this out.
When you move items to the root folder of your mailbox, you cannot see the items in either the Folder List or the Outlook Today pane. Note: The root folder in your Outlook mailbox is the folder at the top of your folder list.In Outlook 2007 the root folder is displayed as âMailbox-usernameâ, and in Outlook 2013 and 2010 it's displayed as your email address. In the following figure the root folder is displayed as e15user1@wingtiptoys.com. Click the root folder to view the contents. 2  Select the Inbox folder. 3  Click into the Instant Search bar, which will display the Search tab on the ribbon. 4  On the Search Ribbon, click Search Tools, and then click Advanced Find.