If things were fair, the top 1% would only have to pay 20% of total income taxes since 20% is their share of total income. Alas, the rich pay almost double what they owe. On the flip side, the bottom 50% who earn 12.75% of total earnings only pay 2.7% in total taxes.
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.
The following ITIL terms and acronyms (information objects) are used in the ITIL Business Relationship Management process to represent process outputs and inputs: Complaint Status Information. 1  A message containing the present status of a complaint, typically sent to a customer who earlier made a complaint.