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One of the reasons soft skills are so important in the workplace is because the tide is shifting in terms of customer relations. Companies hoping to maintain a position in the marketplace are recognizing that service is the new selling.
(March 2016) (Learn how and when to remove this template message) Soft skills is a term often associated with a person's EQ (emotional intelligence quotient), which is the cluster of personality traits that characterize one's relationships with other people.