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Arbitration is different from mediation, another form of alternative dispute resolution, because an arbitrator makes a decision deciding the dispute while a mediator attempts to facilitate a settlement among the disputing parties. A mediator has no power to force a settlement.
Mediation is the cutting edge dispute resolution process which resolves litigation at a fraction of the cost, time and emotional pain of trial. The key participants, the parties to litigation, haven't a clue what mediation is or how it works until after they have been through it. This article is addressed to the parties, as opposed to lawyers.