If things were fair, the top 1% would only have to pay 20% of total income taxes since 20% is their share of total income. Alas, the rich pay almost double what they owe. On the flip side, the bottom 50% who earn 12.75% of total earnings only pay 2.7% in total taxes.
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.
Another focus when implementing ITIL is process and service commonality. ITIL describes the attributes of change, request fulfillment, capacity, event, availability, problem, incident, and configuration and asset management processes, as well as the attributes of a service.