If things were fair, the top 1% would only have to pay 20% of total income taxes since 20% is their share of total income. Alas, the rich pay almost double what they owe. On the flip side, the bottom 50% who earn 12.75% of total earnings only pay 2.7% in total taxes.
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.
ITIL is a best practice framework for ITSM, and you should think about adopting some ideas from ITIL to help you work more effectively. Hereâs what you need to know about ITSM and ITIL, and how each can contribute to the success of your IT organization.