Ontario, one of the 13 provinces and territories of Canada, is in east-central Canada. It is Canada's most populous province accounting for nearly 40 percent of the country's population, and is the second-largest province in total area. Ontario is fourth-largest in total area when the territories of the Northwest Territories and Nunavut are included. It is home to the nation's capital city, Ottawa, and the nation's most populous city, Toronto. Ontario is bordered by the province of Manitoba to t
Cost per call is a call center metric calculated by dividing the total operational costs by the total number of calls for a given period of time.May the Data Be With You: Download Our Customer Data E-book.s SearchCRM.com's call center expert Lori Bocklund explains, cost per call metric can be understood in a number of ways: Cost per call is one of several key performance indicators contact centers today may use. It is certainly a measurement of efficiency, but can reflect other things as well.
One of the first things to consider is the cost per call hour. Using a typical phone and PC single agent calling method can result in at best 100 calls made per day. If an agent makes 100 calls per day and he dials for 7 hours that means that the agent is making about 14 calls per hour.If the agent is paid $9 per hour, the average cost per call is $0.64.With an outsourced call center agents can make from 40 to 80 calls per hour using predictive equipment. At $25 per agent hour this means that the 40 calls per hour equals $0.62 and the 80 equals $0.31 per call.f an agent makes 100 calls per day and he dials for 7 hours that means that the agent is making about 14 calls per hour. If the agent is paid $9 per hour, the average cost per call is $0.64.