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Quality Glossary Definition: Root Cause. A root cause is a factor that caused a nonconformance and should be permanently eliminated through process improvement. Root cause analysis is a collective term that describes a wide range of approaches, tools, and techniques used to uncover causes of problems.
â¢ For a particular product problem, Root Cause is the factor that, when you fix it, the problem goes away and doesnât come back. â¢ Root Cause Analysis is a systematic approach to get to the true. root causes of our process problems.