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Quality Glossary Definition: Root Cause. A root cause is a factor that caused a nonconformance and should be permanently eliminated through process improvement. Root cause analysis is a collective term that describes a wide range of approaches, tools, and techniques used to uncover causes of problems.
A typical design of a root cause analysis in an organization might follow these steps: 1  A small team is formed to conduct the root cause analysis. 2  Team members are selected from the business process/area of the organization that experiences the problem. 3  A line manager with decision authority to implement solutions.