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Quality Glossary Definition: Root Cause. A root cause is a factor that caused a nonconformance and should be permanently eliminated through process improvement. Root cause analysis is a collective term that describes a wide range of approaches, tools, and techniques used to uncover causes of problems.
Our fundamental principle is The only way to solve a difficult problem is to resolve its root causes. Accordingly, root cause analysis is the first of the three main tools in our approach to solving difficult social problems. The diagram explains how the three tools work together. A high quality root cause analysis can't be done without using a root cause oriented process, which in turn can't be done well without model based analysis. Tool 3 thus magnifies the power of Tool 2, which magnifies the power of Tool 1.