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Dispenser freezes the water in the reservoir. The cold water slows and then stops as a block of ice forms in the inside of the dispenser. In removing a panel on the rear that has 4 screws, I see on either side of the unit there are rheostats with an adjusting screw.
The cold water thermostat control is mounted onto the back of your Primo water dispenser. First, unplug your water dispenser from the electrical outlet. Then, make sure the appliance is away from any wall that it might be positioned next to. This is so you will be able to access the backside of the dispenser.