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The purpose of the RED process is to support patients from the time they leave the hospital until. the first scheduled primary care provider appointment. The phone call supports a patientâs transition. from the time of discharge until his/her first follow-up primary care appointment. It is important to. include a patientâs support person(s) in the process, if the patient agrees to his/her participation.
For that reason, Britainâs National Health Service stipulates a standard that patients should wait in an emergency room no more than four hours if they are to be admitted to a hospital. The organization also tracks how many patients wait more than six weeks for needed diagnostic tests (1 percent recently).