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Here are some definitions to help clarify things. A Policy is a guideline or statement of position with respect to a given topic. A Process is the highest level description of a large task or series of related tasks. It provides the BIG picture.
A standard operations procedures manual is more commonly called a standard operating procedures manual. A standard operating procedures manual is a written document that lists the instructions, step-by-step, on how to complete a job task or how to handle a specific situation when it arises in the workplace.