Since nonessential components are shut down, some energy is saved, but the awake RAM allows the PC to come to life much faster than it would if it were turned off or in hibernation mode. For more details, see How to Change Sleep State Settings in Windows 7.
The difference between Outbound and Inbound Calls is that, Outbound Calls is the one that the agent should dial so they can talk to the person while Inbound calls is the one that the agent answer when someone in calling.
What is IGP and EGP? Difference between Interior Gateway Protocols and Exterior Gateway Protocol. In this article you will learn about definitions of IGP and EGP, also you will get to know about difference between Interior Gateway Protocols and Exterior Gateway Protocol (IGRP vs. EGP). Interior Gateway Protocol (IGP): When the data packets are to be transferred within the same autonomous systems, Interior Gateway Protocols are used (IGP).