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Apparently what they do works. Chick-fil-A is debt free and has $4.1 billion in sales. Pretty good considering the average age of their 71,000 employees is 19 years.The retention lesson? The average tenure in this fast food business for hourly employees is 2 years. Sixty-five percent of their franchise owners were former employees who returned to be a part of the business.That is pretty good retention.It has been my pleasure. had an opportunity to hear Andy Lorenzen, the Director of Talent Strategy and Systems for Chick-fil-A, speak at the SHRM-Atlanta meeting this week.
The average Chick-fil-A store produced $2.7 million in revenue in 2010, which was $300,000 more than second-place McDonaldâs, according to www.ajc.com. And turnover at Chick-fil-A stores for both franchise operators and hourly workers are both far below industry averages, according to Forbes.hick-fil-A is, store-for-store, the most successful fast food restaurant in America, despite all of its locations being closed once a week (Sundays). And yet, to become a franchise operator, a person only needs $5,000, compared to the $1.9 million it takes to open a KFC.