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Apparently what they do works. Chick-fil-A is debt free and has $4.1 billion in sales. Pretty good considering the average age of their 71,000 employees is 19 years.The retention lesson? The average tenure in this fast food business for hourly employees is 2 years. Sixty-five percent of their franchise owners were former employees who returned to be a part of the business.That is pretty good retention.It has been my pleasure. had an opportunity to hear Andy Lorenzen, the Director of Talent Strategy and Systems for Chick-fil-A, speak at the SHRM-Atlanta meeting this week.
The founder of Chick-Fil-A, Truett Cathy, 88, credits the companyâs success to over 1000 franchisees and over 600 employees who are unusually dedicated in an industry known for grumpy operators and high turnover among hourly workers. The turnover among Chick-fil-A franchise operators is an extremely low 5% a year.