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Apparently what they do works. Chick-fil-A is debt free and has $4.1 billion in sales. Pretty good considering the average age of their 71,000 employees is 19 years.The retention lesson? The average tenure in this fast food business for hourly employees is 2 years. Sixty-five percent of their franchise owners were former employees who returned to be a part of the business.That is pretty good retention.It has been my pleasure. had an opportunity to hear Andy Lorenzen, the Director of Talent Strategy and Systems for Chick-fil-A, speak at the SHRM-Atlanta meeting this week.
Chick-fil-A, Inc. is committed to creating a positive and productive work environment for its 1,000 plus staff employees. Our efforts have been rewarded each year with a retention rate of 95 percent or higher for Chick-fil-A, Inc. corporate employees.t Chick-fil-A, we prefer to grow a small company-the kind of company where you not only know your colleagues, but also care about them. It's a different kind of mindset. But we're happy to let others focus on getting bigger, while we set our sights on getting better.