and leveraging service propositions for revenue growth. Technology innovation supports this trend, as large amounts of customer information can now be generated and leveraged more efficiently than in the past. Booz & Company recently conducted the Next-Generation Customer Service study to more fully understand where customer service is headed. The study reflects more than 30 face-to-face interviews with senior customer service executives (including chief service officers and CEOs)âand a survey of 50 senior-level managersâin Europe and the Middle East.
The Archies were an American fictional garage band founded by Archie Andrews, Reggie Mantle, Jughead Jones, Veronica Lodge, and Betty Cooper, a group of adolescent characters of the Archie universe, in the context of the animated TV series, The Archie Show. The group is also known for their real world success, through a virtual band.
In 2005, Archie Bunker was listed as number 1 on Bravo's 100 Greatest TV Characters, defeating runners-up such as Ralph Kramden, Lucy Ricardo, Fonzie, and Homer Simpson. Archie's chair is in the permanent collection of the National Museum of American History.