Laryngitis is an inflammation of your larynx (or voice box) that results in symptoms ranging from a tickling in your throat to a complete loss of your voice. Acute laryngitis is temporary and lasts from a few days to a few weeks. It can be caused by infections or vocal strain. Chronic laryngitis lasts for more than three weeks and is usually caused by inhaled smoke, chemicals, a side effect of acid reflux or sinus infection.
This has included defining the roles, responsibilities and authority of those responsible for product and customer service quality and establishing guidelines. Based on this quality management system, Sony is implementing measures on an ongoing basis to improve the quality of its products and services. Examples of such measures are given below.
(1985) proposed that service quality is a function of the differences between expectation and performance along the quality dimensions. They developed a service quality model (Figure 1) based on gap analysis. The gaps include (Seth and Deshmaukh, 2005): Gap 1: Customer expectation-management gap. This gap addresses the difference between consumersâ expectations and managementâs perceptions of service quality.