and leveraging service propositions for revenue growth. Technology innovation supports this trend, as large amounts of customer information can now be generated and leveraged more efficiently than in the past. Booz & Company recently conducted the Next-Generation Customer Service study to more fully understand where customer service is headed. The study reflects more than 30 face-to-face interviews with senior customer service executives (including chief service officers and CEOs)âand a survey of 50 senior-level managersâin Europe and the Middle East.
The Archies were an American fictional garage band founded by Archie Andrews, Reggie Mantle, Jughead Jones, Veronica Lodge, and Betty Cooper, a group of adolescent characters of the Archie universe, in the context of the animated TV series, The Archie Show. The group is also known for their real world success, through a virtual band.
In its day, All in the Family was truly a revolutionary sitcom. Created by Norman Lear, it broke new ground in network television and was the first sitcom to openly discuss subjects like racism, miscarriage, menopause, homosexuality, and breast cancer.ll in the Family ended more than 20 years ago, on March 25, 1979, but the characters continued on in a new series, Archie Bunkerâs Place, in the Fall of 1979. The new sitcom focused more on Archieâs neighborhood bar.