and leveraging service propositions for revenue growth. Technology innovation supports this trend, as large amounts of customer information can now be generated and leveraged more efficiently than in the past. Booz & Company recently conducted the Next-Generation Customer Service study to more fully understand where customer service is headed. The study reflects more than 30 face-to-face interviews with senior customer service executives (including chief service officers and CEOs)âand a survey of 50 senior-level managersâin Europe and the Middle East.
The Archies were an American fictional garage band founded by Archie Andrews, Reggie Mantle, Jughead Jones, Veronica Lodge, and Betty Cooper, a group of adolescent characters of the Archie universe, in the context of the animated TV series, The Archie Show. The group is also known for their real world success, through a virtual band.
The inspiration for Archie Bunker was Alf Garnett, the character from the BBC sitcom Till Death Us Do Part, on which All in the Family was based. Archie, in turn, was an inspiration for Eric Cartman of South Park.