Shelley P. Calgary, AB. 1  Very impressed by the service I was very impressed by the service given by Sleep Country in my area recently. 2  The staff at both the Fanshawe and Wellington stores were helpful and courteous as well as those I spoke to in Customer Service.
Treasury Department's Office of the Comptroller of the Currency. This agency regulates credit cards issued by national banks (such as Chase and Bank of America). You can download a complaint form from the Office of the Comptroller site.
1 The consumer's card issuer: This is the financial institution that issued the credit card to the consumer. 2  Many issuers offer protection to the consumer beyond the minimums set under federal law, and an issuer may offer help or mediation in a dispute. Contact your credit card issuer if the merchant won't assist you. 2  Tell the card issuer you would like to dispute a charge. 3  Give the necessary information to the card issuer. 4  You may be asked to fill out a form and supply documentation.