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If the pilot light keeps going out, the culprit is probably one of two things, with a third being unlikely but possible: 1  Pilot light line flow set too low, or pilot line dirty or obstructed - The pilot light is just a low-flow branch of the gas line that is always on, maintaining the ignition source for when the burner is turned on.
This guide is not meant to be a comprehensive trouble shooting document, just a general guide to common water heating problems. Before trouble shooting your gas water heater check for the odor of gas. If you smell gas call your gas supplier immediately and have them check for leaks. Problem: No hot water. Remove the inner and outer burner access covers and Check to see if the pilot light is lit. If pilot light is not lit. Attempt to re-light pilot light following the instructions posted on your water heater.