In quality management, gemba means the manufacturing floor and the idea is that if a problem occurs, the engineers must go there to understand the full impact of the problem, gathering data from all sources. Unlike focus groups and surveys, gemba visits are not scripted or bound by what one wants to ask.
What does the word 'liaise' mean exactly? The word liaise means to work with someone in a professional way. The end benefit should be mutual, and it is normally in a positive spirit to achieve common goals. Edit
Definition of malaise. 1  1 : an indefinite feeling of debility or lack of health often indicative of or accompanying the onset of an illness An infected person will feel a general malaise. 2  2 : a vague sense of mental or moral ill-being a malaise of cynicism and despair â Malcolm Boyd.