A service level agreement (SLA) is a contract between a service provider and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose is specifically to define what the customer will receive.
Definition of Instep. 1. n. The arched middle portion of the human foot next in front of the ankle joint. 1. Noun. (anatomy) The arched part of the top of the foot between the toes and the ankle. Â¹.
OTP, or âoutside the perimeter,â contains the suburbs of Atlanta, all with their own characteristics and personalities outside I-285. For many Atlantans, being an ITP-er or an OTP-er is a way of life. Weâve constructed a guide to a sampling of Atlantaâs ITP and OTP cities and neighborhoods, analyzing their differences to help relocators decide where to live, work and play in the Peach City.