8.2 Monitoring and Measurement 8.2.1 Customer Satisfaction Monitor information on customer perception as to whether the organization is meeting requirements (as one of the performance measurements of the quality management system). Define the methods for obtaining and using this information.
South America is the continent it is in but the region where Brazil is in The Northern Tropics.
SÃ£o Paulo is one of 27 states of Brazil, located southwest of the Southeast Region. The state area is 248,222.362 km2 (95,839.190 sq mi), most of the north of the Tropic of Capricorn, and the 12th unit of the Brazilian federation in area and the second in the Southeast region, behind only Minas Gerais.