Among the items that should be retained in your transaction files for at least five yearsâand longer if possibleâare: 1  The principal documents that are part of the transaction, such as the listing agreement, purchase offer, counteroffers, agency relationship disclosure, property defects disclosure, escrow instructions, and repair agreements.
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For the record, Kearney says the correct number to call for West Penn Power's customer service department is 1-(800) 686-0021.