The word cooperative is also used to describe a non-share capital co-op model in which fee-paying members obtain the right to occupy a bedroom and share the communal resources of a house that is owned by a cooperative organization.
Definition of customer loyalty. Customer loyalty can be said to have occurred if people choose to use a particular shop or buy one particular product, rather than use other shops or buy products made by other companies.
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. 1  Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include: 1  Promptness: Promises for delivery of products must be on time. 2  Politeness: Politeness is almost a lost art. 3  Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the professional.