8.2 Monitoring and Measurement 8.2.1 Customer Satisfaction Monitor information on customer perception as to whether the organization is meeting requirements (as one of the performance measurements of the quality management system). Define the methods for obtaining and using this information.
South America is the continent it is in but the region where Brazil is in The Northern Tropics.
The state of Minas Gerais and the North-East in general (especially Bahia) are the regions where black presence is stronger. Rio Grande do Sul and Santa Catarina are the states with the lowest percentage of blacks. Musically speaking, Rio de Janeiro and Bahia are the motherlands of samba: