A service level agreement (SLA) is a contract between a service provider and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose is specifically to define what the customer will receive.
Definition of Instep. 1. n. The arched middle portion of the human foot next in front of the ankle joint. 1. Noun. (anatomy) The arched part of the top of the foot between the toes and the ankle. Â¹.
As in the corporate world, the public safety industry is moving toward the use of IP technology as a method to digitize and transmit information. The National Emergency Number Association has defined ESInets as the end state for end-to-end, IP-based networks that support public safety operations.