A service level agreement (SLA) is a contract between a service provider and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose is specifically to define what the customer will receive.
Definition of Instep. 1. n. The arched middle portion of the human foot next in front of the ankle joint. 1. Noun. (anatomy) The arched part of the top of the foot between the toes and the ankle. Â¹.
INsite is the system that stores client eligibility information along with the clientâs cost comparison. budget (CCBs), notice of action (NOAs), individualized support plans (ISPs), Level of Care (LOC) information, and case notes entered by Case Managers for individual clients. INsite also has a provider.