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If you cannot see your new Sane folders in Outlook after sign up, you may need to subscribe to the folder. You can do this by clicking on Tools, then IMAP Folders. Click the Query button. Select the folder you wish to subscribe to and click the Subscribe button, then OK. Your newly subscribed folders should now appear in the folder list for your email account. If this did not work and you still cannot see your Sane folders, please send us an email at here, so we can work with you to figure this out.
Microsoft Outlook 2013 error message cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened. Help please - I cannot start Microsoft Outlook 2013, just downloaded onto a Windows 8 laptop as part of Office 2013 - all other software elements (Word, Excel. Powerpoint, OneNote) do work. Message is cannot open the Outlook window.