Definition. Diphtheria is a potentially fatal, contagious disease that usually involves the nose, throat, and air passages, but may also infect the skin. Its most striking feature is the formation of a grayish membrane covering the tonsils and upper part of the throat.
Prevail is a state-of-the-art, multi-user information management system that helps law firms (and similarly-structured enterprises) manage every aspect of their case information, contacts, documents, calendars, tasks, statutes, time, costs, fees and workflow.
ITIL is a framework of best practices for delivering IT services. What's the big deal about it, and why is it considered so important in corporate computing? We explain the basics before you hunker down with the books.