Mailing Address Springfield Clinic 1025 South 6th Street, P.O. Box 19248 Springfield, IL 62794-9248 217.528.7541 800.444.7541
Operational excellence (operations excellence as it sometimes is referred to) should be seen as the natural evolution of the existing operational improvement methodologies. Over the years many different techniques have been developed with the aim of improving operations.
accountability for the human and operational processes in an organization (Bossidy & Charan, 2002). Excellence in Execution is achieved by deployment of a three-stage process sequence that helps bring. about the desired alignment of people and processes to achieve the desired level of output.