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Operational excellence (operations excellence as it sometimes is referred to) should be seen as the natural evolution of the existing operational improvement methodologies. Over the years many different techniques have been developed with the aim of improving operations.
Most likely not. True operational excellence is rare because it is difficult to do. One way to better address this question is to establish a set of criterion as an evaluation metric. A companyâs ability to score well on each attribute would suggest a high degree of operational excellence. Here are the criterion I would suggest: