Mailing Address Springfield Clinic 1025 South 6th Street, P.O. Box 19248 Springfield, IL 62794-9248 217.528.7541 800.444.7541
Operational excellence (operations excellence as it sometimes is referred to) should be seen as the natural evolution of the existing operational improvement methodologies. Over the years many different techniques have been developed with the aim of improving operations.
The Operational Excellence initiative comprises two components: 1) Diagnostic Guide. The diagnostic guide for Operational Excellence was developed from the. Business Excellence framework and comprises: (i) Part I - Management Practices (the seven categories of the BE framework â. Leadership, Customers, Strategy, People, Processes, Knowledge and Results); and.