1 Executives-Typically, this is a two-hour session to introduce executives to COPC and to present data on the benefits of certification. 2  Customer Contact Center and/or Fulfillment Center Managers-Typically, this is a four-hour session to introduce center managers to the specific requirements of the Standard. Step 1 -Define the Entity Seeking Certification. 2  The first step towards certification is to properly define the entity. 3  This is the segment of the company identified for implementation of the COPC-2000 Standard. 4  Any location/service can be certified as long as it can be clearly defined.
A pushover is a person who's easy to fool or influence. A substitute teacher who's a pushover is easily convinced that the class usually spends an hour watching music videos. If you're a pushover, you find it hard to deny anyone what they ask for. If your mom's a pushover, it means it's a breeze to get her to say yes when you ask for something. A babysitter who's a pushover will let the kids stay up way past their bedtime.
push back. v. 1. To move or force something backward by applying pressure: Push that glass back from the edge of the table. The police managed to push back the protestors by using tear gas. 2. To delay something until a future time; postpone something: We should push back the deadline so that we have more time to work on the project.