Social psychologists have developed several theories for explaining the ways in which the psychology of a crowd differs from and interacts with that of the individuals within it. Major theorists in crowd psychology include Gustave Le Bon, Gabriel Tarde, Sigmund Freud, and Steve Reicher.
KPIs â The Truth Is in the Numbers, Ignore Them at Your Own Peril. KPI stands for âKey Performance Indicatorâ and is a mechanism by which individuals, departments, and companies may track their performance over time. A good baseline understanding and ongoing tracking of relevant performance metrics is needed to ensure that performance does not slip into mediocrity.
OPI. Operational performance indicators are similar to KPIs in that both refer to the vital metrics of an aspect of your business. But while a KPI looks at broad categories, an OPI measures a specific function or operation -- typically one at a bottleneck for your business.etting up systems for your business doesn't mean choosing among SLA, KPI and OPI for your metrics. A strong business plan will apply all three metrics at appropriate points. OPIs will measure the performance of key points of your operation, while KPIs will rate how well your business interacts with the market.