If qualitative and quantitative techniques are to integrated into a single coherent logic of inquiry this must be done at the level of paradigm, not technique alone. This web page is a work in-progress. I welcome all feedback about it--please tell me what works, and what doesn't. Write to me at packer@duq.edu.
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Efficiently and accurately manage inbound calls from all GTT customers. 1  Provide the highest standards of customer service on all inbound calls. 2  Escalate for higher level support to Tier I and management. 3  Document all voice and data service disputes reported on inbound calls. 4  Operate in multiple systems and databases as required.