1 Executives-Typically, this is a two-hour session to introduce executives to COPC and to present data on the benefits of certification. 2  Customer Contact Center and/or Fulfillment Center Managers-Typically, this is a four-hour session to introduce center managers to the specific requirements of the Standard. Step 1 -Define the Entity Seeking Certification. 2  The first step towards certification is to properly define the entity. 3  This is the segment of the company identified for implementation of the COPC-2000 Standard. 4  Any location/service can be certified as long as it can be clearly defined.
A pushover is a person who's easy to fool or influence. A substitute teacher who's a pushover is easily convinced that the class usually spends an hour watching music videos. If you're a pushover, you find it hard to deny anyone what they ask for. If your mom's a pushover, it means it's a breeze to get her to say yes when you ask for something. A babysitter who's a pushover will let the kids stay up way past their bedtime.
Rollover â A rollover occurs when a participant directs the transfer of the money in his or her retirement account or IRA to a new plan or IRA. Safe Harbor 401(k) â A safe harbor 401(k) is similar to a traditional 401(k) plan, but the employer is required to make contributions for each employee.