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Definition: (ITIL Service Operation) A formal request. from a user for something to be provided â. for example, a request for information or. advice; to reset a password; or to install a. workstation for a new user.
ITIL Service Strategy explains business goals and customer requirements. ITIL Service Design shows how to move strategies into plans that help the business. ITIL Service Transition shows how to introduce services into the environment. ITIL Service Operation explains how to manage the IT services.TIL Service Strategy explains business goals and customer requirements. ITIL Service Design shows how to move strategies into plans that help the business. ITIL Service Transition shows how to introduce services into the environment. ITIL Service Operation explains how to manage the IT services.