Get the ultimate satellite TV experience. It appears you may be outside of the Shaw Cable service area. But don't worry, you have access to over 215 HD channels, outstanding customer service and no long term contracts with Shaw Direct satellite TV.
Definition: (ITIL Service Operation) A formal request. from a user for something to be provided â. for example, a request for information or. advice; to reset a password; or to install a. workstation for a new user.
ITIL Service Operation. Objective: The objective of ITIL Service Operation is to make sure that IT services are delivered effectively and efficiently. This includes fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks. Part of: IT Service Management | ITIL 2011 processes.