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Definition: (ITIL Service Operation) A formal request. from a user for something to be provided â. for example, a request for information or. advice; to reset a password; or to install a. workstation for a new user.
Short for IT Infrastructure Library, an infrastructure library developed in the UK. ITIL is a widely accepted approach to IT service management in the world.ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.TIL is a widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.