Get the ultimate satellite TV experience. It appears you may be outside of the Shaw Cable service area. But don't worry, you have access to over 215 HD channels, outstanding customer service and no long term contracts with Shaw Direct satellite TV.
Definition: (ITIL Service Operation) A formal request. from a user for something to be provided â. for example, a request for information or. advice; to reset a password; or to install a. workstation for a new user.
Incident (ITILv3): [Service Operation] An unplanned interruption to an IT Service or a reduction in the Quality of an IT Service. Failure of a Configuration Item that has not yet impacted Service is also an Incident. For example, Failure of one disk from a mirror set. See also: Problem.