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Definition: (ITIL Service Operation) A formal request. from a user for something to be provided â. for example, a request for information or. advice; to reset a password; or to install a. workstation for a new user.
A variant on the request is the solicited requirement, in which the request itself is requested by the collector. The collector informs the customer of their capability and asks for requirements tailored to it. The consumer and collector then negotiate a requirement and priority.