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Definition: (ITIL Service Operation) A formal request. from a user for something to be provided â. for example, a request for information or. advice; to reset a password; or to install a. workstation for a new user.
Request fulfilment is the process of dealing with service requests from the users. The objectives of the request. fulfilment process include:  To provide a channel for users to request and receive standard services for which a pre-defined approval and.