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Definition: (ITIL Service Operation) A formal request. from a user for something to be provided â. for example, a request for information or. advice; to reset a password; or to install a. workstation for a new user.
The following ITIL terms and acronyms (information objects) are used in the ITIL Business Relationship Management process to represent process outputs and inputs: Complaint Status Information. 1  A message containing the present status of a complaint, typically sent to a customer who earlier made a complaint.