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Definition: (ITIL Service Operation) A formal request. from a user for something to be provided â. for example, a request for information or. advice; to reset a password; or to install a. workstation for a new user.
But something the ITIL does not mention is exactly what you need... One of the main reasons so many organizations stall at the IT service definition phase is because ITIL is insufficient in defining services, and it offers no help in developing an IT service definition model. To find the best IT service definition framework.