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Definition: (ITIL Service Operation) A formal request. from a user for something to be provided â. for example, a request for information or. advice; to reset a password; or to install a. workstation for a new user.
ITIL is the de facto standard for IT service management frameworks. In this certification guide we cover ITIL's current certifications and training options as well as ITIL-related careers. ITIL, originally an acronym for Information Technology Infrastructure Library, is the preeminent framework for managing IT service delivery around the world.