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The ICA protocol is a protocol optimized for Wide Area Networks or WANs with high latency links. It also supports Quality-Of-Service (QoS) and other bandwidth optimization features. The ICA packet is made up of the following:
Service-level agreement. A service-level agreement (SLA) is defined as an official commitment that prevails between a service provider and the customer. Particular aspects of the service â quality, availability, responsibilities â are agreed between the service provider and the service user. The most common component of SLA is that the services should be provided to the customer as agreed upon in the contract.