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Author(s): Matthew Sacks. Monitor a Java application server with Hyperic HQ. Hyperic HQ is an open source enterprise monitoring suite that includes all the essential features of an enterprise monitoring tool.nce the agent is installed on the host, its services should be detected by the auto-discovery process of Hyperic HQ (Figure 2). Figure 2: The auto-discovery process identifies services on the system.
Data Sheets and Literature. Cisco Agent Desktop is a computer telephony integration (CTI) solution for single-and multisite IP-based contact centers. It is easy to deploy, configure, and manage.Powerful tools help increase agent and supervisor productivity, improve customer satisfaction, and reduce costs.isco Agent Desktop is a computer telephony integration (CTI) solution for single-and multisite IP-based contact centers.