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The ICA protocol is a protocol optimized for Wide Area Networks or WANs with high latency links. It also supports Quality-Of-Service (QoS) and other bandwidth optimization features. The ICA packet is made up of the following:
A service level agreement (SLA) is a key component of an IT organizationâs overall service level management (SLM) strategy. A good SLA functions as a communication vehicle for you and your customer(s) to manage each otherâs expectations. By definition, an SLA is an agreementânot a contract.LAs can come in several varieties. An Enterprise SLA is an agreement between the service provider and all customers of an entire organization. A Customer SLA is an agreement between the service provider and a specific customer group of the organization.