A sinkhole, also known as a cenote, sink, sink-hole, shakehole, swallet, swallow hole, or doline, is a depression or hole in the ground caused by some form of collapse of the surface layer. Most are caused by karst processesâfor example, the chemical dissolution of carbonate rocks or suffosion processes. Sinkholes vary in size from 1 to 600 m both in diameter and depth, and vary in form from soil-lined bowls to bedrock-edged chasms. Sinkholes may form gradually or suddenly, and are found ...
According to the Perceived Service Quality model (Figure 1), the quality of a service, as perceived by the customer, is the result of a comparison between the expectations of the customer and his or her real-life experiences.
What is Quality? What does Quality Mean? How do You Know When You Have Quality? What is Quality? Quality is the degree to which a commodity meets the requirements of the customer at the start of its life. (ISO 9000) ISO 9001 quality systems do not give you quality and they never will. ISO9001 is not designed to create quality. ISO 9001 is just a âshelfâ to store your quality processes. Quality is an experience of the customer. Product quality perception comes from your design specifications and the manufacture standards achieved. Service quality perception comes from your service process design and the customer contact impressions.