A sinkhole, also known as a cenote, sink, sink-hole, shakehole, swallet, swallow hole, or doline, is a depression or hole in the ground caused by some form of collapse of the surface layer. Most are caused by karst processesâfor example, the chemical dissolution of carbonate rocks or suffosion processes. Sinkholes vary in size from 1 to 600 m both in diameter and depth, and vary in form from soil-lined bowls to bedrock-edged chasms. Sinkholes may form gradually or suddenly, and are found ...
According to the Perceived Service Quality model (Figure 1), the quality of a service, as perceived by the customer, is the result of a comparison between the expectations of the customer and his or her real-life experiences.
â Quality is doing the right things right and is uniquely defined by each individual. â A product or process that is Reliable, and that performs its intended function is said to be a quality product. â The degree to which something meets or exceeds the expectations of its consumers. Quality is unobtrusively meeting the needs of the customer. â Quality means providing customer with innovative products or services characteristics/attributes and defects free which provide fitness for use. â Fitness for use which I believe is actually one of Dr. Juran's definitions.