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Find out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.ind out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.
The role of the Ombudsman. The Ombudsman is an independent officer of Parliament with responsibility to investigate the actions of public authorities including State Government departments, prisons, hospitals, schools and technical colleges, local governments and public universities. The creation of the office of the Ombudsman recognised: