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Find out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.ind out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.
The Legal Ombudsman defines a complaint as an expression of dissatisfaction with a service. To come within the jurisdiction of the Legal Ombudsman, the complaint must relate to an act or omission about a service which an authorised person (or their employee) provided to: 1  the complainant; or.2  another authorised person who procured the service on behalf of the complainant; or.omplaints to the Legal Ombudsman. The Legal Ombudsman has published data on the type of complaints it receives. We have pulled out the key information to help solicitors understand where complaints come from and how they might be prevented.