Self improvement tip 10: Learn the art of small talk. If you have finally decided to not be an ascetic and live a material life after all, you might as well be a master in navigating the societal patterns. Small talk can take you places, literally.
countertransference. [-transfurâ²Éns]. the conscious or unconscious emotional response of a psychotherapist or psychoanalyst to a patient. The response may be positive or negative but can provide useful data in the therapy.
Call center shrinkage is a measure of how much time is lost in the call center because of things like bathroom breaks, call backs, paperwork, team meetings or training. Shrinkage, which is represented by a percentage, is used to calculate how many agents should be scheduled to work a shift so that all calls can be answered in a timely manner.