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Find out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.ind out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.
Sign in Banjul, The Gambia. An ombudsman or public advocate is usually appointed by the government or by parliament, but with a significant degree of independence, who is charged with representing the interests of the public by investigating and addressing complaints of maladministration or a violation of rights.n general, an ombudsman is a state official appointed to provide a check on government activity in the interests of the citizen, and to oversee the investigation of complaints of improper government activity against the citizen.