Howard Larkin states that in healthcare, the CXO is responsible for making sure every aspect of a complex delivery system consistently meets basic patient and human needs and what it calls operationalizing the patient experience mission..
Action research is not about hypothesis testing and producing empirically generalizable results; however, it is consistent with the definition of the scholarship of teaching and learning defined as âsystematic reflection on teaching and learning made publicâ (Illinois State University, www.sotl.ilsta.edu).
action research. A process of uncovering solutions through progressive problem solving activities. The outcome is intended to improve practices and address issues. Often performed by a group of participants, the process involves investigation through activity rather than theoretical response. Also called participatory action research.