If financing your towcar and caravan is on your mind, read our article 'PCP: Paying for your Caravan and Towcar'. When you are looking for a new towcar, look out for our 'Towcar of the Month' reviews, such as this review on the Peugeot 308 SW Active Blue HDi 120. Towmatch is intended for use as a guide only.
Complaint. In legal terminology, a complaint is any formal legal document that sets out the facts and legal reasons that the filing party or parties believes are sufficient to support a claim against the party or parties against whom the claim is brought that entitles the plaintiff to a remedy ].
A written complaint handling policy is a good way to ensure that complaints are taken seriously, and dealt with appropriately and consistently. It also helps to support your staff, so be sure they understand your policy.ere are some tips for developing a customer complaint policy. 1  Make it easy for all customers to complain. 2  Decide which staff have the authority to resolve a complaint, and make sure they know what to do. 3  Set a time frame to respond to a complaint. 4  Give one person responsibility for managing the complaint from beginning to end, so the customer ...