#TheDress, also known as What Color Is This Dress? , refers to a Tumblr post in which viewers were asked to identify the color of a dress, which appeared to be either white and gold or black and blue.
1 Please refer to the complaint file number when you call or write to the Department.  Note: A copy of the complaint will be sent to the insurance company. Illinois law allows 21 days for an insurer or agent to respond to a complaint. Please allow four to six weeks for completion of our investigation.
Step 2 â Send a written complaint. If youâre not happy with the companyâs response to your informal complaint, or you prefer to write a letter than use the phone, you can make a written complaint. Every insurance company must publish a formal complaints procedure that you can follow if things go wrong.