customer experience management (CEM or CXM) Share this item with your network: Customer experience management (CEM or CXM)is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. The goal of CEM is to optimize interactions from the customer's perspective and foster customer loyalty.
To change gear in a car 1  : Release the accelerator pedal and at the same time press the clutch pedal down. 2  Remove your left hand from the steering wheel, cup it around the gear knob and move the lever gently but positively from one position to another.3  Return your left hand to the steering wheel.o change gear in a car 1  : Release the accelerator pedal and at the same time press the clutch pedal down. 2  Remove your left hand from the steering wheel, cup it around the gear knob and move the lever gently but positively from one position to another.
If your automatic car is jerking while changing gears, you have a maintenance rather than an operation problem. Check the transmission fluid levels. If that doesn&#039;t help, something could wrong with your transmission itself.ave. Driving a car with a manual transmission can be tricky. Drivers learning how to drive a stick shift could end up with an unpleasant ride if they poorly execute the transition between gears, causing the car to jerk forward or backward. However, understanding how your car works could help smooth your drive.