customer experience management (CEM or CXM) Share this item with your network: Customer experience management (CEM or CXM)is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. The goal of CEM is to optimize interactions from the customer's perspective and foster customer loyalty.
To change gear in a car 1  : Release the accelerator pedal and at the same time press the clutch pedal down. 2  Remove your left hand from the steering wheel, cup it around the gear knob and move the lever gently but positively from one position to another.3  Return your left hand to the steering wheel.o change gear in a car 1  : Release the accelerator pedal and at the same time press the clutch pedal down. 2  Remove your left hand from the steering wheel, cup it around the gear knob and move the lever gently but positively from one position to another.
The basic gear changing rule is âgears to go-brakes to slow'. As the car increases speed, change up through the gears. When you want to slow down, use the foot brake. You need only change to a lower gear when you need the accelerator again to 'drive' the car along.This means that you may sometimes miss out gears.For example, by changing from fifth or fourth gear to second gear. This method is called âselectiveâ or âblockâ gear changing.ntroduction Having mastered moving off in a straight line, you now need to learn how to change gear in order to make progress as you drive along. Smooth gearing changing is the first of three key foundation skills that you will need to learn. The others being steering and clutch control.