customer experience management (CEM or CXM) Share this item with your network: Customer experience management (CEM or CXM)is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. The goal of CEM is to optimize interactions from the customer's perspective and foster customer loyalty.
To change gear in a car 1  : Release the accelerator pedal and at the same time press the clutch pedal down. 2  Remove your left hand from the steering wheel, cup it around the gear knob and move the lever gently but positively from one position to another.3  Return your left hand to the steering wheel.o change gear in a car 1  : Release the accelerator pedal and at the same time press the clutch pedal down. 2  Remove your left hand from the steering wheel, cup it around the gear knob and move the lever gently but positively from one position to another.
When you want to slow down, use the foot brake. You need only change to a lower gear when you need the accelerator again to 'drive' the car. Selective gear changing. Selective gear changing means you sometimes miss out gears, for example, by changing from fifth or fourth gear to second gear.ears. Introduction. Smooth gear changing is the first of three key foundation skills you need to learn, the others being steering and clutch control. Before moving onto Road Skills, part 2 of the Learner Driving programme, it is vitally important that these three foundation skills become second nature to you.