customer experience management (CEM or CXM) Share this item with your network: Customer experience management (CEM or CXM)is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. The goal of CEM is to optimize interactions from the customer's perspective and foster customer loyalty.
To change gear in a car 1  : Release the accelerator pedal and at the same time press the clutch pedal down. 2  Remove your left hand from the steering wheel, cup it around the gear knob and move the lever gently but positively from one position to another.3  Return your left hand to the steering wheel.o change gear in a car 1  : Release the accelerator pedal and at the same time press the clutch pedal down. 2  Remove your left hand from the steering wheel, cup it around the gear knob and move the lever gently but positively from one position to another.
This allows you to become familiar with the gear pattern so you can shift up and down without looking. This will help you keep your eyes safely on the road while driving. Grip the gear shift so that your index finger is available to work the range switch, and the middle and thumb can work the high/low splitter. If you don't have experience operating the clutch and driving a manual transmission vehicle, shifting a semi truck is going to have a much larger learning curve.