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Whatâs a SLA: Service Level Agreement A Service Level Agreement (âSLAâ) is a very important component of a relationship between a service provider (your business) and a client (your customer). An SLA is a contractual agreement between the business and the client where the services that will be provided are defined and described, and where remedies if a business cannot meet these requirements are set forth.
Read the SLAs to learn about our uptime guarantees and downtime credit policies. The Service Level Agreement (SLA) describes Microsoftâs commitments for uptime and connectivity. The SLA for individual Azure services are listed below.