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Whatâs a SLA: Service Level Agreement A Service Level Agreement (âSLAâ) is a very important component of a relationship between a service provider (your business) and a client (your customer). An SLA is a contractual agreement between the business and the client where the services that will be provided are defined and described, and where remedies if a business cannot meet these requirements are set forth.
It stands for service level agreement or   Symbionese Liberation Army   Answer--A service level agreement (frequently abbreviated as SLA) is a part of a service contâ¦ract where the level of service is formally defined.