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Whatâs a SLA: Service Level Agreement A Service Level Agreement (âSLAâ) is a very important component of a relationship between a service provider (your business) and a client (your customer). An SLA is a contractual agreement between the business and the client where the services that will be provided are defined and described, and where remedies if a business cannot meet these requirements are set forth.
Construction Services. The Professional Services Agreement (PSA) The Professional Services Agreement (PSA) is used as a Blanket Agreement to contract with a consultant for a specific period of time. When a facility is ready to use the consultant's services, Exhibit A (Written Authorization to Perform Services) is executed . Exhibit A specifies the services to be performed, the compensation, and the time frame in which the services will be performed. Examples of this work include: land surveys, environmental studies, planning, testing, cost estimating, etc.