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Whatâs a SLA: Service Level Agreement A Service Level Agreement (âSLAâ) is a very important component of a relationship between a service provider (your business) and a client (your customer). An SLA is a contractual agreement between the business and the client where the services that will be provided are defined and described, and where remedies if a business cannot meet these requirements are set forth.
A Line Operations Safety Audit (LOSA) is a formal process that requires expert and highly trained observers to observe operations in real-time and to collect safety-related data on environmental conditions, operational complexity, and human performance.ine Operations Safety Audit Data Exchange (LOSADE): LOSADE is a benchmarking database that can be used to see how you are doing compared to other, similar operators. Operators that implement our LOSA software are automatically included in the LOSADE database. (available for Flight Operation LOSA's only at this time).