Grill Spot is a leading online retailer of original and exact fit BBQ grill parts and accessories. We carry thousands of BBQ parts for more than forty of the top-selling barbecue grill brands in Canada including Broil King, Broil-Mate, Napoleon, Vermont Castings and Weber.
1 When you open your dispute, PayPal sends the seller an email notification. You should receive a response from the buyer within seven days.  From the day you open your dispute, you have 20 days to negotiate. If you don't close or escalate your dispute within that time, PayPal will automatically close your dispute.
Hi bones40447, JJStone and thecrow2012. Welcome to the forums! If the 10 days the seller has to respond have elapsed (give it 11 days just for good measure) and the claim still shows that it's waiting for seller's response, definitely contact Customer Solutions.