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Ice is better than heat for an acute injury during the first week. Most people stop icing after the first day or two unless they're very uncomfortable. No longer than 15 minutes at a time with a hamstring. If it were a toe or a finger, no more than 10 minutes as cases of frostbite have occurred. Always a good idea to place the ice in a plastic bag and place layers of paper or cloth towels between the bag and the skin. Remember RICE - rest, ice, compression, elevation. Generally 15 -20 min is maximum for icing an injury.
Apply heat or cold to the joint. If your shoulder pain is due to a recent injury or is inflamed (warmer to touch than the other side), an ice pack may be helpful. Leave the ice pack in place for 10 minutes or so. For most other types of shoulder pain, heat packs can help to ease the pain, particularly if your muscles feel sore and tense. You can use: 1  a reusable heat pad (which you can buy from chemists and sports shops)  a microwaveable wheat bag.