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Chances are, they're talking about a BlackBerry smartphone. A BlackBerry is a smartphone made by the Canadian company Research In Motion. BlackBerry phones are known for their excellent e-mail handling and are often thought of as business-centric devices. BlackBerry handhelds actually started out as data-only devices, meaning they could not be used to make phone calls.
UITS recommends you replace your BlackBerry with a device that is compatible with ActiveSync. BlackBerry devices support direct PIN-to-PIN messaging. If you know the PIN of your recipient's BlackBerry, you can compose an email message using the PIN instead of the email address.