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Ice is better than heat for an acute injury during the first week. Most people stop icing after the first day or two unless they're very uncomfortable. No longer than 15 minutes at a time with a hamstring. If it were a toe or a finger, no more than 10 minutes as cases of frostbite have occurred. Always a good idea to place the ice in a plastic bag and place layers of paper or cloth towels between the bag and the skin. Remember RICE - rest, ice, compression, elevation. Generally 15 -20 min is maximum for icing an injury.
There are different methods used to stop sciatic nerve pain. Generally, it is advisable to try out some of the treatment options before surgery is considered. The ice pack treatment involves lying flat with two flat pillows placed under the knees. Place ice on the side where the nerve is inflamed. Place it on the lower back, the buttock on the side affected or tailbone for up to 20 minutes every 2-3 hours. This helps to decrease inflammation in the sciatic nerve and relieving pain albeit temporarily.