Grill Spot is a leading online retailer of original and exact fit BBQ grill parts and accessories. We carry thousands of BBQ parts for more than forty of the top-selling barbecue grill brands in Canada including Broil King, Broil-Mate, Napoleon, Vermont Castings and Weber.
1 When you open your dispute, PayPal sends the seller an email notification. You should receive a response from the buyer within seven days.  From the day you open your dispute, you have 20 days to negotiate. If you don't close or escalate your dispute within that time, PayPal will automatically close your dispute.
I think you have to wait a week before filing a complaint. Then you will be lucky if PayPal or Ebay help you at all. You may have been stuck on this one. Never, ever buy from a seller on Ebay with less than 99%. It is that bad out there. Threaten to leave Neg. Feedback if the seller does not respond within 24 hours.