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Ice is better than heat for an acute injury during the first week. Most people stop icing after the first day or two unless they're very uncomfortable. No longer than 15 minutes at a time with a hamstring. If it were a toe or a finger, no more than 10 minutes as cases of frostbite have occurred. Always a good idea to place the ice in a plastic bag and place layers of paper or cloth towels between the bag and the skin. Remember RICE - rest, ice, compression, elevation. Generally 15 -20 min is maximum for icing an injury.
Once you remove your frozen ham from the freezer, let it thaw in the fridge. The frozen ham is going to release some moisture so make sure that it rests on a plate during the thawing process. You can also thaw out your ham by submerging it in water with the plastic or aluminum foil still on its outside.