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Ice is better than heat for an acute injury during the first week. Most people stop icing after the first day or two unless they're very uncomfortable. No longer than 15 minutes at a time with a hamstring. If it were a toe or a finger, no more than 10 minutes as cases of frostbite have occurred. Always a good idea to place the ice in a plastic bag and place layers of paper or cloth towels between the bag and the skin. Remember RICE - rest, ice, compression, elevation. Generally 15 -20 min is maximum for icing an injury.
Grade 1-2, minor to moderate hamstring strains, usually heal on their own. During the first few days after the injury, you should rest the affected leg. Rest - keep your leg as still as you possibly can and avoid physical activity. Ice - apply ice to your hamstring for about 20 minutes, two to three times a day.