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Ice is better than heat for an acute injury during the first week. Most people stop icing after the first day or two unless they're very uncomfortable. No longer than 15 minutes at a time with a hamstring. If it were a toe or a finger, no more than 10 minutes as cases of frostbite have occurred. Always a good idea to place the ice in a plastic bag and place layers of paper or cloth towels between the bag and the skin. Remember RICE - rest, ice, compression, elevation. Generally 15 -20 min is maximum for icing an injury.
Applying ice right on the swollen or inflamed area can help symptoms but it is important never to leave the ice on for too long as this can cause circulation problems. Another option is to eat or chew ice chips. Baking Soda. Applying baking soda to the inflamed taste buds can also help.