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Chances are, they're talking about a BlackBerry smartphone. A BlackBerry is a smartphone made by the Canadian company Research In Motion. BlackBerry phones are known for their excellent e-mail handling and are often thought of as business-centric devices. BlackBerry handhelds actually started out as data-only devices, meaning they could not be used to make phone calls.
UITS recommends you replace your BlackBerry with a device that is compatible with ActiveSync. BlackBerry devices support direct PIN-to-PIN messaging. If you know the PIN of your recipient's BlackBerry, you can compose an email message using the PIN instead of the email address. This can be useful for troubleshooting, as a PIN-to-PIN message bypasses the email system entirely.