Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time-and position your business to reap the benefits of good customer service. Properly dealt with, complaints can become opportunities.
As of January 2015, all AEP customers will see the customer charge of $8.40, regardless of the season or amount of energy used per month. This change reflects the fixed and consistent nature of distribution costs for AEP and is revenue neutral, meaning that it will not result in any revenue increase for AEP.
That update can be found here. The average monthly electric bill for residential properties in Hawaii was $203.15, the highest in the nation for 2012, according to recently released data from the U.S. Energy Information Administration (EIA). The average residential electric bill, by contrast, in New Mexico was $74.62, the lowest in the nation. In the contiguous United States, the South Atlantic region had the highest average monthly electric bill at $122.71, while the Pacific region (California, Oregon, and Washington) had the lowest.