Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time-and position your business to reap the benefits of good customer service. Properly dealt with, complaints can become opportunities.
As of January 2015, all AEP customers will see the customer charge of $8.40, regardless of the season or amount of energy used per month. This change reflects the fixed and consistent nature of distribution costs for AEP and is revenue neutral, meaning that it will not result in any revenue increase for AEP.
Average premiums and deductibles nationwide unsubsidized shoppers: 1  Premiums for individual coverage averaged $321 per month while premiums for family plans averaged $833 per month. 2  The average annual deductible for individual plans was $4,358 and the average deductible for family plans was $7,983.