Christmas in Napa Valley. My son was in love with a beautiful young woman whose family lives in Northern California. I was gripped with fear and I hadn't even met them yet. My (and my son's) future in-laws invited us to meet them at a resort in Yountville, a town in Napa Valley, where Thomas Keller's world-renowned French Laundry restaurant is located.
Supplier Quality Management (SQM) is confidence in a supplierâs ability to deliver a good or service that will satisfy the customerâs needs. Achievable through interactive relationship between the customer and the supplier, it aims at ensuring the productâs âfitâ to the customerâs requirements with little or no adjustment or inspection.
Total quality management, often referred to as TQM, is an integrated approach to product quality. The difference between it and product quality is its scope. TQM deals with the entire process of production. The main thesis of the approach is that all elements of a firm are connected. To make a quality product, all aspects of a firm must be constantly striving for improvement.