If you have health insurance that covers hearing aids, such as Medicare Advantage, be sure to read your plan documents carefully, because you may only be covered if you buy your hearing aid from certain suppliers or through a certain process. If you don't have such coverage, you can buy hearing aids wherever you want.
Call: 1-877-453-1304. Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week. If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.
When customers want to contact the customer service team, you can do so by phone, email, traditional mail, on the corporate blog or visiting the social media sites. The customer service department is available Monday through Friday 8:30am to 5pm EST. Customer service: 1-800-859-5339.