If you have any questions, please contact City National Bank Client Services at (800) 599-0020 between 5:30 a.m. and 7:00 p.m. Pacific Time, Monday through Friday. For more information on the new system, click here for our on-line resource page of videos, User Guides and other tools to help you.
1 The Net Promoter Score is a single number that can be tracked from week to week and month to month, just like net profit. As with net profit, of course, a companyâs Net Promoter Scores can be broken down however you wishâby business line, by store, by product, even by individual customer-service rep.  Ease of use.
Leading Growth Indicator. Extensive research has shown that your Net Promoter ScoreÂ®, or NPSÂ®, acts as a leading indicator of growth. If your organizationâs NPS is higher than those of your competitors, you will likely outperform the market, and managing your organization to improve NPS will also improve your business performance.