Know the 3 firefighting employer types. 1  Companies that have the need for on-site or industrial firefighters, such as Chevron oil refineries, cruise lines, or companies like George Lucas' Skywalker Ranch. 2  Private companies that contract with cities or other jurisdictions for fire suppression service, such as Rural Metro Corp.
Unhappy customers cost businesses $537 trillion each year. Instead of focusing on whoâs right and whoâs wrong, your time is always better spent doing whatâs right and not whatâs wrong to continue to keep existing customers and win new customers.
1 A very satisfied customer is nearly six times more likely to be loyal and to repurchase and/or recommend your product than is a customer who is just satisfied. 2  Only 4 percent of dissatisfied customers will complain. 3  The average customer with a problem eventually tells nine other people.atisfaction itself can refer to a number of different facts of the relationship with a customer. For example, it can refer to any or all of the following: 1  Satisfaction with the quality of a particular product or service. 2  Satisfaction with an ongoing business relationship.