Know the 3 firefighting employer types. 1  Companies that have the need for on-site or industrial firefighters, such as Chevron oil refineries, cruise lines, or companies like George Lucas' Skywalker Ranch. 2  Private companies that contract with cities or other jurisdictions for fire suppression service, such as Rural Metro Corp.
Unhappy customers cost businesses $537 trillion each year. Instead of focusing on whoâs right and whoâs wrong, your time is always better spent doing whatâs right and not whatâs wrong to continue to keep existing customers and win new customers.
Bad customer service costs 84 billion in the U.S. every year! On the flip side, good service is personalization, responsiveness, competency, and convenience. 9 out of 10 consumers say that they would pay more to ensure a good customer experience and 70% of customers will do business with you if you resolve a complaint.