Methodology The methodology section can be generally divided into several specific parts 1. Define the population and the methods of sampling2. Describe the instrumentation3. Describe the procedures and if relevant, the time frame4.
A service delivery framework (SDF) is a set of principles, standards, policies and constraints used to guide the design, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.
These six design aspects are considered essential for an IT service delivery model. The model shows services as either consolidated services (inside the blue and pink chevron area) or local, specialized support services . The following sub-sections describe the various elements of the model. Consolidated: Services from the CIO Office. In the model, the Office of the CIO would be the heart of the consolidated IT organization. The CIO Office would be designed using the IT service delivery principles discussed earlier in this report.