Know the 3 firefighting employer types. 1  Companies that have the need for on-site or industrial firefighters, such as Chevron oil refineries, cruise lines, or companies like George Lucas' Skywalker Ranch. 2  Private companies that contract with cities or other jurisdictions for fire suppression service, such as Rural Metro Corp.
Unhappy customers cost businesses $537 trillion each year. Instead of focusing on whoâs right and whoâs wrong, your time is always better spent doing whatâs right and not whatâs wrong to continue to keep existing customers and win new customers.
The true cost of bad customer service. Bad customer service is more expensive than you think. Companies who want to be in business for the long haul will have to be serious about eliminating bad customer service. Learn the true impact of bad customer service and its affect on customer loyalty and satisfaction.