Know the 3 firefighting employer types. 1  Companies that have the need for on-site or industrial firefighters, such as Chevron oil refineries, cruise lines, or companies like George Lucas' Skywalker Ranch. 2  Private companies that contract with cities or other jurisdictions for fire suppression service, such as Rural Metro Corp.
Unhappy customers cost businesses $537 trillion each year. Instead of focusing on whoâs right and whoâs wrong, your time is always better spent doing whatâs right and not whatâs wrong to continue to keep existing customers and win new customers.
2. Just as difficult customers want to be heard, they also want to be shown that you care. By this I mean; show empathy, be genuinely concerned with why they are upset, and act swiftly to help resolve the situation.Genuinely caring goes a long way to easing the situation with unhappy customers.eck, you might not even know how to handle the situation. Thatâs why Iâve put together four strategies you can use when dealing with difficult customers. Use these strategies to help turn unhappy customers into happy customers.