Methodology The methodology section can be generally divided into several specific parts 1. Define the population and the methods of sampling2. Describe the instrumentation3. Describe the procedures and if relevant, the time frame4.
A service delivery framework (SDF) is a set of principles, standards, policies and constraints used to guide the design, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.
The service encounter is defined as all activities involved in the service delivery process. Some service managers use the term moment of truth to indicate that defining point in a specific service encounter where interactions are most intense. Many business theorists view service provision as a performance or act (sometimes humorously referred to as dramalurgy, perhaps in reference to dramaturgy).