Methodology The methodology section can be generally divided into several specific parts 1. Define the population and the methods of sampling2. Describe the instrumentation3. Describe the procedures and if relevant, the time frame4.
A service delivery framework (SDF) is a set of principles, standards, policies and constraints used to guide the design, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.
Definition: (ITIL Service Strategy) A service that delivers. the basic outcomes desired by one or more. customers. A core service provides a specific. level of utility and warranty. Customers may. be offered a choice of utility and warranty. through one or more service options. See. also enabling service; enhancing service; IT. service; service package.