Recent Examples of gravitation from the Web. 1  Harrisonâs gravitation toward things Eastern started early. 2  Einstein condensate to every little disturbance can be exploited for ultra-sensitive applications in probing magnetic fields, accelerations, and even gravitation.
The formula. Service level = [ Number of calls answered within the service level threshold] / [Number of calls offered] * 100. This then gives you a percentage service level. Itâs really as easy as this. For example, if a company has an objective to answer 80% of all calls within 20 seconds, the Service Level Threshold is 20 seconds.
Service levels in UCCX- include IVR time? I`ve been asked a question regarding Service Levels. Within UCCX the levels are set so if the service level is 10 and the % is set to 25% then we expect 25% of calls to be answered within 10secs however if you have IVR, option 1, press 2 etc should you not take into account any IVR.