Recent Examples of gravitation from the Web. 1  Harrisonâs gravitation toward things Eastern started early. 2  Einstein condensate to every little disturbance can be exploited for ultra-sensitive applications in probing magnetic fields, accelerations, and even gravitation.
The formula. Service level = [ Number of calls answered within the service level threshold] / [Number of calls offered] * 100. This then gives you a percentage service level. Itâs really as easy as this. For example, if a company has an objective to answer 80% of all calls within 20 seconds, the Service Level Threshold is 20 seconds.
SERVICE LEVEL AGREEMENT. When we use the term âService Level Agreementâ or âSLAâ anywhere in this Agreement, we are referring to the service level agreement set forth in this Section 13. We will use commercially reasonable efforts to make the Cloud Services available 99.95% of the Service Year.