An Entity is defined as a person, place, or thing which is a) of interest to the corporation, b) is capable of being described in real terms and c) is relevant within the context of the specific environment of the firm. A more precise definition within the context of the framework model should have been.
When systems are re-vamped company-wide, the technical support specialist will set up training sessions to introduce the new software or hardware to the employees, explaining how they work in layman's terms. One-on-one training is sometimes provided for managers in each department of the company.
A technical support engineer (also known as an information technology support engineer) helps to solve technical issues. They might work to help a company deal with internal tech issues, or they might assist customers or clients with their external tech issues. They provide support in person, on the phone, or even over the computer.