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The formula. Service level = [ Number of calls answered within the service level threshold] / [Number of calls offered] * 100. This then gives you a percentage service level. Itâs really as easy as this. For example, if a company has an objective to answer 80% of all calls within 20 seconds, the Service Level Threshold is 20 seconds.
Close. Service Pack 2, the latest service pack for both Windows Server 2008 and Windows Vista, supports new types of hardware and emerging hardware standards, includes all of the updates that have been delivered since SP1, and simplifies deployment, for consumers, developers, and IT professionals.1  Details.ownload. Close. Service Pack 2, the latest service pack for both Windows Server 2008 and Windows Vista, supports new types of hardware and emerging hardware standards, includes all of the updates that have been delivered since SP1, and simplifies deployment, for consumers, developers, and IT professionals. 1  Details.