Recent Examples of gravitation from the Web. 1  Harrisonâs gravitation toward things Eastern started early. 2  Einstein condensate to every little disturbance can be exploited for ultra-sensitive applications in probing magnetic fields, accelerations, and even gravitation.
The formula. Service level = [ Number of calls answered within the service level threshold] / [Number of calls offered] * 100. This then gives you a percentage service level. Itâs really as easy as this. For example, if a company has an objective to answer 80% of all calls within 20 seconds, the Service Level Threshold is 20 seconds.
Service-level agreement. A service-level agreement (SLA) is defined as an official commitment that prevails between a service provider and the customer. Particular aspects of the service â quality, availability, responsibilities â are agreed between the service provider and the service user. The most common component of SLA is that the services should be provided to the customer as agreed upon in the contract.