Recent Examples of gravitation from the Web. 1  Harrisonâs gravitation toward things Eastern started early. 2  Einstein condensate to every little disturbance can be exploited for ultra-sensitive applications in probing magnetic fields, accelerations, and even gravitation.
The formula. Service level = [ Number of calls answered within the service level threshold] / [Number of calls offered] * 100. This then gives you a percentage service level. Itâs really as easy as this. For example, if a company has an objective to answer 80% of all calls within 20 seconds, the Service Level Threshold is 20 seconds.
[email protected] Tue, 09/22/2009 - 04:45. The Service Level Threshold for the entire deployment is defined in System Information. Each call type can inherit this value, or define a new value for the Service Level Threshold. You also have to define how abandoned calls affect the service level - there are three possibilities. Again, a system-wide value through System Information and the ability to override at the call type level.