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An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions.n Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions.
An AED is a portable device that analyzes the hearts rhythm and determines if an electric shock is needed to restore an effective rhythm. An AED can deliver that shock, either automatically, or with the push of a button. An AED is not a replacement for CPR or quick activation of the EMS system.