The first option asked for the customerâs AAdvantage number. In the event customers do not have a AAdvantage number, you will wait even longer. We waited in excess of 7 minutes and finally were able to speak with a live agent. We asked if this was the most efficient method to contact the customer support team.
Health reimbursement arrangement, or HRA. A health reimbursement arrangement is a benefit account set up by your employer. They contribute a certain amount of money to the account each year for you to use. You can use it for medical expenses not covered by your health plan, such as deductibles or coinsurance.
Understand How Your HRA is Funded. The HRA is a fully-funded, employer-sponsored benefit. You, as the employee, do not contribute to it. If you have an HRA, your employer will determine every year how much to contribute to your account. Your employer will also decide which expenses are eligible for reimbursement, such as pharmacy services and deductible costs. Finally, your employer will decide when to make your HRA dollars available to you.