An Entity is defined as a person, place, or thing which is a) of interest to the corporation, b) is capable of being described in real terms and c) is relevant within the context of the specific environment of the firm. A more precise definition within the context of the framework model should have been.
When systems are re-vamped company-wide, the technical support specialist will set up training sessions to introduce the new software or hardware to the employees, explaining how they work in layman's terms. One-on-one training is sometimes provided for managers in each department of the company.
Job Description & List Of Duties. A technical support resume will outline an ability to handle a variety of support situations as well as some level of customer service experience. Companies want their technical support staff to be able to solve customer issues without causing customer animosity.