An Entity is defined as a person, place, or thing which is a) of interest to the corporation, b) is capable of being described in real terms and c) is relevant within the context of the specific environment of the firm. A more precise definition within the context of the framework model should have been.
When systems are re-vamped company-wide, the technical support specialist will set up training sessions to introduce the new software or hardware to the employees, explaining how they work in layman's terms. One-on-one training is sometimes provided for managers in each department of the company.
Having. 1  computer problems can be very stressful, so having a computer support specialist who is understanding of that can be a huge benefit. I think most specialists are capable of figuring out most computer problems, so it really comes down to communication that separates the great specialists from the average ones.