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An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions.n Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions.
The Audit and Compliance Department or ACD of CMIC is comprised of two units - the Regular Examination Unit and the Risk Management Unit. CMIC's Regular Examination Unit or the REU conducts a regular audit of all Trading Participants, including their branches and agencies.