An Entity is defined as a person, place, or thing which is a) of interest to the corporation, b) is capable of being described in real terms and c) is relevant within the context of the specific environment of the firm. A more precise definition within the context of the framework model should have been.
When systems are re-vamped company-wide, the technical support specialist will set up training sessions to introduce the new software or hardware to the employees, explaining how they work in layman's terms. One-on-one training is sometimes provided for managers in each department of the company.
What does a Technical Support Analyst do? A technical support analyst communicates with customers over the phone in order to assist them with troubleshooting. A technical support analyst may be responsible for repairing company machines and equipment. A technical support analyst is responsible for assisting customers with technical problems. A technical support analyst may be responsible for offering assistance to employees in her own company.