An Entity is defined as a person, place, or thing which is a) of interest to the corporation, b) is capable of being described in real terms and c) is relevant within the context of the specific environment of the firm. A more precise definition within the context of the framework model should have been.
When systems are re-vamped company-wide, the technical support specialist will set up training sessions to introduce the new software or hardware to the employees, explaining how they work in layman's terms. One-on-one training is sometimes provided for managers in each department of the company.
There are many settings where a customer service specialist might work, with some of the most common being inbound call centers, help desks and customer service counters. In a call center, the specialist answers incoming phone calls from current and potential customers. customer service specialist might work at a call center, or a help desk. Customer service representatives have to treat customers well, even if they're having a bad day themselves. Customer service specialists need excellent communication skills and patience.