Trash talking... For many people in many situations their inability to be able to engage in meaningful, productive conversation or to communicate a message clearly is a major barrier to living their best life, maximising their potential and developing healthy and productive relationships.
1. Definition of adherence. In terms of TB control, adherence to treatment may be defined as the extent to which the patient's history of therapeutic drug-taking coincides with the prescribed treatment (7) . Adherence may be measured using either process-oriented or outcome-oriented definitions.
Schedule adherence is the measure that tells us if agents are doing what they have been scheduled to do. Schedule adherence is important because every contact centerâs goal is to have the right number of people on. the phone each half hour of the day, so we can satisfy our customersâ desire for timely service.