Early life. Trumbull was born in Lebanon, Connecticut, the son of Joseph Trumble (1678â1755) and his wife, Hannah Trumble (nÃ©e Higley), the daughter of John Higley and Hannah Drake. The patriarch of the Trumble family was the immigrant John Trumble (1612â1687), from Newcastle upon Tyne, Northumberland, who was Joseph's grandfather.
definition agent occupancy is the percentage of time that an agent is in their seat connected to the acd and either engaged in a call or ready to answer a call divided by the total number of hours at work excluding break time and lunch time
this is also the case if an agent spends an extended period in aux when they go back into available mode their occupancy is assumed to be the average of the rest of the agents with that skill i do not know avaya s definition of the extended period in aux