The DSM definition of addiction can be boiled down to compulsive use of a substance (or engagement in an activity) despite ongoing negative consequencesâthis is also a summary of what used to be called psychological dependency..
quality management system (QMS) A system by which an organization aims to reduce and eventually eliminate nonconformance to specifications, standards, and customer expectations in the most cost effective and efficient manner. You Also Might Like... Total Quality Management's Impact on Different ...
Share this item with your network: Total Quality Management is a management framework based on the belief that an organization can build long-term success by having all its members, from low-level workers to its highest ranking executives, focus on quality improvement and, thus, delivering customer satisfaction. Download this free guide.