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Greetings. Because the poor signal reception of my new IPhone 3G, I have persistently contacted both Apple and ATT to request assistance. I have recently downloaded the latest Apple update 2.2 and with no improvement. I finally was escalated to the Office of the President of ATT  here is the phone number 877-707-6220. I spoke with Ms. Washington. When you call you immediately get through  no recordings, etc.
Instructions. Dial (888) 288-8893. The system will only prompt you for a mailbox number when you are calling from a phone other than your AT&T phone. Dial the 10-digit phone number for your AT&T phone. The system will prompt you for your voice mail password.