Learning topic: Apply basic first aid to animals. 1. Â© NSW DET 2007. Assessing physical condition and vital. signs. It is important to know what is normal when assessing an animalâs health, to. be able to recognise abnormalities. Making daily observations of a range of. normal animals will help you to become more competent at identifying. abnormal behaviour.
Deskside support implies that you show up in the user's office and physically take over the machine. Desktop support (typical Help Desk) handles a lot of issues over the phone, making the user do the work. Executives do not expect to click while you troubleshoot. They want you to come to their office and fix it.
In summary, help desk or service desk software works to automate the service management and support function. Typical support desk purposes include helping users retrieve lost passwords, helping customers troubleshoot product issues, assisting employees with hardward and software technical problems, and more.