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Greetings. Because the poor signal reception of my new IPhone 3G, I have persistently contacted both Apple and ATT to request assistance. I have recently downloaded the latest Apple update 2.2 and with no improvement. I finally was escalated to the Office of the President of ATT  here is the phone number 877-707-6220. I spoke with Ms. Washington. When you call you immediately get through  no recordings, etc.
The correct AT&T HQ corporate phone number is 1-800-403-3302. It goes to an IVR, asking questions such as: residence or business, orders, billing or other, where located, and then directs the call correctly. Press 4, then press 3 to talk to a live person. Michael Schneiderman.