Billy Lee. General Washington, engraved by Valentine Green after John Trumbull, 1781. William (Billy) Lee, died in 1828, just a few years after his brother Frank. Billy Lee served as George Washingtonâs body servant throughout the Revolutionary War and was the only slave freed outright in Washingtonâs will.
Importance: Agent Utilization is the single most important indicator of Agent productivity. It measures the percentage of time that the average Agent is in âwork modeâ, and is independent of Contact Handle Time or call complexity.
application. 1. The system or problem to which a computer is applied. Reference is often made to an application as being either of the computational type (arithmetic computations predominate) or of the data processing type (data handling operations predominate). 2.pplication. n. 1. the act of applying to a particular purpose or use. 2. relevance or value: the practical applications of space technology. 3. the act of asking for something: an application for leave.