Billy Lee. General Washington, engraved by Valentine Green after John Trumbull, 1781. William (Billy) Lee, died in 1828, just a few years after his brother Frank. Billy Lee served as George Washingtonâs body servant throughout the Revolutionary War and was the only slave freed outright in Washingtonâs will.
Importance: Agent Utilization is the single most important indicator of Agent productivity. It measures the percentage of time that the average Agent is in âwork modeâ, and is independent of Contact Handle Time or call complexity.
Telligen, The Maryland Department of Health's utilization control agent, is offering training sessions for DME providers. In addition to providing pertinent program information and updates, these session will cover recent system upgrades to Qualitrac, which will enhance processing of DME reviews.