Definition. A bibliography is a list of works (such as books and articles) written on a particular subject or by a particular author. Adjective: bibliographic. Also known as a list of works cited, a bibliography may appear at the end of a book, report, online presentation, or research paper. An annotated bibliography includes a brief descriptive and evaluative paragraph (the annotation) for each item in the list. See Examples and Observations below. Also see:
Customer Relationship Management - CRM. What is 'Customer Relationship Management - CRM'. Customer relationship management (CRM) refers to the principles, practices and guidelines that an organization follows when interacting with its customers.
What is PCM? PCM is an advanced system of crisis management. Unlike other methods that teach intervention techniques only after individuals have become non-compliant, agitated or aggressive, PCM focuses primarily on prevention before a crisis occurs.