Billy Lee. General Washington, engraved by Valentine Green after John Trumbull, 1781. William (Billy) Lee, died in 1828, just a few years after his brother Frank. Billy Lee served as George Washingtonâs body servant throughout the Revolutionary War and was the only slave freed outright in Washingtonâs will.
Importance: Agent Utilization is the single most important indicator of Agent productivity. It measures the percentage of time that the average Agent is in âwork modeâ, and is independent of Contact Handle Time or call complexity.
exploitation noun [ U ] (GOOD USE) âº the use of something in order to get an advantage from it: Britain's exploitation of its natural gas reserves began after the Second World War. More examples. The protection of the Antarctic from commercial exploitation is an important goal of environmentalists.