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End-of-support refers to a situation in which a company ceases support for a product or service. This is typically applied to hardware and software products when a company releases a new version and ends support for previous versions. End-of-support is also known as an end-of-support policy. Techopedia explains End-of-Support In general, tech companies must help customers prepare for changes, in order to prevent numerous potential shared liabilities.
Definition - What does Support Level mean? Support level is the extent of technical assistance provided for an IT software product to its customers. Support is normally divided into up to four levels: level/tier 1, level/tier 2, level/tier 3 and level/tier 4. The support level is based on the complexity of support provided.