Billy Lee. General Washington, engraved by Valentine Green after John Trumbull, 1781. William (Billy) Lee, died in 1828, just a few years after his brother Frank. Billy Lee served as George Washingtonâs body servant throughout the Revolutionary War and was the only slave freed outright in Washingtonâs will.
Importance: Agent Utilization is the single most important indicator of Agent productivity. It measures the percentage of time that the average Agent is in âwork modeâ, and is independent of Contact Handle Time or call complexity.
This is the latest accepted revision, reviewed on 12 October 2016. In computing, a user agent is software (a software agent) that is acting on behalf of a user. One common use of the term refers to a web browser telling a web site information about the browser and operating system. This allows the web site to customize content for the capabilities of a particular device, but also raises privacy issues. There are other uses of the term user agent. For example, an email reader is a mail user agent. In many cases, a user agent acts as a client in a network protocol used in communications within a clientâserver distributed computing system.