Billy Lee. General Washington, engraved by Valentine Green after John Trumbull, 1781. William (Billy) Lee, died in 1828, just a few years after his brother Frank. Billy Lee served as George Washingtonâs body servant throughout the Revolutionary War and was the only slave freed outright in Washingtonâs will.
Importance: Agent Utilization is the single most important indicator of Agent productivity. It measures the percentage of time that the average Agent is in âwork modeâ, and is independent of Contact Handle Time or call complexity.
Allocation Base Definition : Allocation base is a measure of activity such as direct labor-hours or machine-hours that is used to assign costs to cost objects.Back to Home Page | Back to Managerial Accounting Terms Main Page.llocation base is a measure of activity such as direct labor-hours or machine-hours that is used to assign costs to cost objects. Back to Home Page | Back to Managerial Accounting Terms Main Page.