Billy Lee. General Washington, engraved by Valentine Green after John Trumbull, 1781. William (Billy) Lee, died in 1828, just a few years after his brother Frank. Billy Lee served as George Washingtonâs body servant throughout the Revolutionary War and was the only slave freed outright in Washingtonâs will.
Importance: Agent Utilization is the single most important indicator of Agent productivity. It measures the percentage of time that the average Agent is in âwork modeâ, and is independent of Contact Handle Time or call complexity.
exploitation. 1. (DOD only) Taking full advantage of success in military operations, following up initial gains, and making permanent the temporary effects already achieved. 2. Taking full advantage of any information that has come to hand for tactical, operational, or strategic purposes. 3.