Among states, California had the most jobs for registered nurses and the highest pay with average salaries of $90,860 per year. Texas was next for employment and paid its RNs an average of $67,580 per year . Ranking second for the amount of pay was Massachusetts at a mean $86,810 per year.
From the ITIL v3 glossary we can find the following definitions: Service Request: A request from a User for information, or advice, or for a Standard Change or for Access to an IT Service. For example to reset a password, or to provide standard IT Services for a new User. Service Requests are usually handled by a Service Desk, and do not require an RFC to be submitted.
But something the ITIL does not mention is exactly what you need... One of the main reasons so many organizations stall at the IT service definition phase is because ITIL is insufficient in defining services, and it offers no help in developing an IT service definition model. To find the best IT service definition framework.