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CLEVELAND, Ohio -- In its simplest form, the concept of patient navigation is about guiding people through the complexities of the health care system. But proponents of that concept want people to understand is that itâs not just the patients who benefit, but also hospital systems and insurance companies.
Patient-centered care as a quality dimension. First, affirm patient- and family-centered care as a dimension of quality in its own right, and not just through its effect on health status and outcomes, technically defined.