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CLEVELAND, Ohio -- In its simplest form, the concept of patient navigation is about guiding people through the complexities of the health care system. But proponents of that concept want people to understand is that itâs not just the patients who benefit, but also hospital systems and insurance companies.
NCQAâs Patient-Centered Medical Home 2011 is an innovative program for improving primary care. In a set of standards that describe clear and specific criteria, the program gives practices information about organizing care around patients, working in teams, and coordinating and tracking care over time.