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CLEVELAND, Ohio -- In its simplest form, the concept of patient navigation is about guiding people through the complexities of the health care system. But proponents of that concept want people to understand is that itâs not just the patients who benefit, but also hospital systems and insurance companies.
Requirements for Patient-Centered Approaches Two concepts are vitally important in developing individualized, patient-centered approaches to care delivery ï§ Cultural competence ï§ Health literacy. American Association of Colleges of Nursing. Â© 2013 - All Rights Reserved. Patient-Centered Care Environment. At the heart of the environment of care, however, are the human interactions that occur within the physical structure to calm, comfort, and support those who inhabit it.