You might be familiar with cooperative corporations in the form of local food cooperatives or credit unions, in which control of the cooperative is vested in the patrons of the organization; however, many states allow for the formation of other kinds of cooperatives as well, including journalism cooperatives.
The objective of customer perception is to provide a clear  understanding of how a customer feels about products or services.  This can be useful to suppliers for making imp â¦ rovements.
Why customer experience management is important. The concept of customer experience may sound idealistic or touchy-feely, but anyone who dismisses it as such is woefully out of touch. In fact, customer experience has become a critical differentiator in todayâs hyper-competitive, hyper-connected global marketplace.