Some examples may help clarify just what advocacy is: 1  You join a group that helps build houses for the poor--that's wonderful, but it's not advocacy (it's a service). 2  You organize and agitate to get a proportion of apartments in a new development designated as low to moderate income housing-that's advocacy.
Modern managers also realize that effective employee discipline is more of a mindset than a physical action. By focusing on the needs of employees, and the human relations aspect of the management job, managers are able to foster the development of dedication in employees.
Strategy. The strategy discipline is your game plan. It's a set of practices for crafting a customer experience strategy, aligning it with the company's overall strategy and brand attributes, and then sharing that strategy with employees to guide decision-making and prioritization across the organization.The customer experience strategy defines the intended experience.f your customer experience strategy is your game plan, then the governance discipline supplies your referees and your rule book. It does this through a mix of assigning responsibilities and changing business processes.