Having a .COM URL doesn't have any special significance other than perception. When someone sees a .COM address, they immediately see it as a serious website because it's the most common TLD. However, it doesn't have any technical differences over a .ORG, .BIZ, .INFO, or any other generic top-level domain.
Cost/Price Sensitivity of Customers. Price sensitivity can be defined as the consciousness of the customers to cost windows or range within which they make dealings. All the customers are always cost sensitive and concentrate basically to buy products on cheap rates. However, cost sensitivity of a customer substantially depends on condition of the market.
Effective measurement of the quality of your customer service will help you identify specific weaknesses within your operation. For example, perhaps customers are not happy with the length of time they have to wait for assistance, or they are frustrated because a certain product always seems to be on backorder.nowing what your competitors are offering in terms of customer service can also help you know whether you are on track with your own service level. Send an employee down the street to act as a customer and find out how they are treated.