Ebbinghaus measured the strength of memory by the savings that occurred between the first and second learning periods. If it took 10 trials to learn a list to the criterion of two perfect recalls the first time and 5 trials the second time, he called this 50% savings.
Where Nurses Call the Shots. Good Bedside Manners Make a Difference. With health care employers increasingly measuring patient satisfaction levels and rewarding their employees for providing high-quality customer service, health professionals are realizing a good bedside manner is more important than ever.
The irony, of course, is that providing care to patients that is respectful and helps them maximize their health is among the most important things we must do. This article reviews the literature on patient satisfaction most relevant to family physicians.