Ebbinghaus measured the strength of memory by the savings that occurred between the first and second learning periods. If it took 10 trials to learn a list to the criterion of two perfect recalls the first time and 5 trials the second time, he called this 50% savings.
Where Nurses Call the Shots. Good Bedside Manners Make a Difference. With health care employers increasingly measuring patient satisfaction levels and rewarding their employees for providing high-quality customer service, health professionals are realizing a good bedside manner is more important than ever.
Problems can occur, what is important to me is how people respond to the difficulties. The staff was very accommodating in moving us to another room, they were polite and efficient and volunteered to reduce our rate in recognition of the inconveniences. To me the staff was superior to many places I have stayed.