I have a goal where I want to calculate the % achieved where goal target can vary and we want to be able to do relative comparisons.
Revenue cycle tips: Improve customer service, boost collections. Experts say consumerism means hospital revenue cycle team must try harder to engage patients. Experts say consumerism means hospital revenue cycle team must try harder to engage patients. The U.S. healthcare system has taken a dramatic turn in recent years, as patients increasingly bear more costs in the form of higher-deductible plans and bigger co-payments.
Meet with your staff, and describe how you expect members to treat their customers. Online customer service courses make it simple for smaller companies to educate the staff on the fundamentals. Larger companies can offer in-house training, customizing the course materials to the company's culture.ecide how to measure what makes for a positive customer experience. This is different for each company. Call centers may decide their goal is to answer all calls within five minutes. Retailers may require sales staff to acknowledge customers within 45-seconds of entering the store.