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Restocking Fees. A restocking fee is a percentage of the item's price, depending on the type of item and the condition in which it is returned. Note: You are not required to accept returns beyond the return window, but if you do, you may charge a restocking fee following the guidelines outlined in the table below.
Refund the buyer. If a buyer wants a refund for an item that didn't match the listing description: We ask the buyer to send the item back to you â with tracking information â within five business days. Your refund to the buyer is the total purchase price plus all postage costs paid by the buyer. You can't charge a restocking fee.