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The type of voice service you have may require electrical power from your home and/or battery backup to operate during an outage. 1  Traditional landline service: Will typically function in a power outage. If your phone equipment plugs into an electrical outlet, that equipment may not work during a power outage. Consider keeping a simple âcordedâ phone handy for use during a power outage. Test it in advance.
By Phone. Report an Outage (24-hours a day, 7-days a week): 1-800-611-1911. If you see a downed power line, call 911 immediately. Call our support line for questions related to your account, including billing and electric rates. If youâre in immediate danger, please call 911. If you are having difficulty paying your bill, please contact us right away.