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Restocking Fees. A restocking fee is a percentage of the item's price, depending on the type of item and the condition in which it is returned. Note: You are not required to accept returns beyond the return window, but if you do, you may charge a restocking fee following the guidelines outlined in the table below.
Additionally, the e-mail states: If customers who were charged a restocking fee between Nov. 17 and Dec. 17 come into the store for a refund, process a return transaction for the restocking fee amount. Weâll be curious to see if any misinformed Best Buy staffers attempt to charge restocking fees next week.