Howard Larkin states that in healthcare, the CXO is responsible for making sure every aspect of a complex delivery system consistently meets basic patient and human needs and what it calls operationalizing the patient experience mission..
Action research is not about hypothesis testing and producing empirically generalizable results; however, it is consistent with the definition of the scholarship of teaching and learning defined as âsystematic reflection on teaching and learning made publicâ (Illinois State University, www.sotl.ilsta.edu).
Although many critics are reluctant to accept the trustworthiness of qualitative research, frameworks. for ensuring rigour in this form of work have been in existence for many years. Gubaâs constructs, in. particular, have won considerable favour and form the focus of this paper.