OK, so not exactly like tiny kitties. But house centipedes take a lot of pride in their legs, apparently (as most creatures would with 15 pairs of them). After meals, they carefully drag their mouth forcipules over each leg from base to tip, curling around so they can reach them all.
Customers leave companies for many reasons. Companies lose customer business due to lack of innovation and, whether due to complacency or for want of resources, the net result remains the same: fewer customers. Businesses lose customers daily due to poor customer service, which includes more than phone or real time email conversations.
How call centers are creating models for win-win relationships. The goal of unions is to band together and protect employee rights. But these days, frontline workers aren't the only ones uniting when it comes to unions. In fact, many effective union representatives partner with management to achieve company goals. When it comes to call centers, where problems like poor attendance and waning morale are endemic to the industry, a partnership that brings more solutions to the table is invaluable.