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The HEAT principle is an acronym for: H-Hear them out. E-Empathize. A-Apologize; and. T-Take action. HEAR THEM OUT. Once the customer vents his dissatisfaction, an agent we should hear them out. Whether it is in the manner being angry and rude, an agent should just let the customer express all he wants to say.ost of the time, the customer service agents who are the frontline in absorbing these complaints bear the brunt of the customer's anger and discontent. The agents become the shock absorbers of the company.
Note that the COP of a heat pump depends on its duty. The heat rejected to the hot sink is greater than the heat absorbed from the cold source, so the heating COP is 1 greater than the cooling COP. applies to heat pumps and applies to air conditioners or refrigerators. For heat engines, see Efficiency.ote that the COP of a heat pump depends on its duty. The heat rejected to the hot sink is greater than the heat absorbed from the cold source, so the heating COP is 1 greater than the cooling COP. applies to heat pumps and applies to air conditioners or refrigerators. For heat engines, see Efficiency.