Howard Larkin states that in healthcare, the CXO is responsible for making sure every aspect of a complex delivery system consistently meets basic patient and human needs and what it calls operationalizing the patient experience mission..
Action research is not about hypothesis testing and producing empirically generalizable results; however, it is consistent with the definition of the scholarship of teaching and learning defined as âsystematic reflection on teaching and learning made publicâ (Illinois State University, www.sotl.ilsta.edu).
Cyclic, participative, qualitative. Most writers on the topic state or assume that action research is cyclic, or at least spiral in structure. To put this differently, certain more-or-less similar steps tend to recur, in more-or-less similar order, at different phases of an action research study.