Howard Larkin states that in healthcare, the CXO is responsible for making sure every aspect of a complex delivery system consistently meets basic patient and human needs and what it calls operationalizing the patient experience mission..
Action research is not about hypothesis testing and producing empirically generalizable results; however, it is consistent with the definition of the scholarship of teaching and learning defined as âsystematic reflection on teaching and learning made publicâ (Illinois State University, www.sotl.ilsta.edu).
Action research literally starts where you areand will take you as far as you want to go.The remainder of this text consists of a series of exercises that guide you throughexploring topics and issues important to you and your students. The steps of actionresearch are simple and straightforward.