Shannon Mackenzie Shannon is an Associate Executive Director, Top Ten Income Earner and the Tenth Director in Canada. Summary Experienced Mentor with a demonstrated history of working in the Network Marketing Industry. Skilled in Customer Service, Sales, Retail,...
Find out more about ITIL. ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.embership of our programme gives you the tools to develop your ITILÂ® and IT service management skills and demonstrate your commitment to continuing professional development. You can also earn a renewable digital badge as recognition of your achievements.
ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency.he Service Support ITIL discipline focuses on the User of the IT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions. To a business, customers and users are the entry point to the process model.