OK, so not exactly like tiny kitties. But house centipedes take a lot of pride in their legs, apparently (as most creatures would with 15 pairs of them). After meals, they carefully drag their mouth forcipules over each leg from base to tip, curling around so they can reach them all.
Customers leave companies for many reasons. Companies lose customer business due to lack of innovation and, whether due to complacency or for want of resources, the net result remains the same: fewer customers. Businesses lose customers daily due to poor customer service, which includes more than phone or real time email conversations.
Here are my top 15 favourite stats from this list: 1. Price is not the main reason for customer churn, it is actually due to the overall poor quality of customer service â Accenture global customer satisfaction report 2008. 2. A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related â Bain & Company. 3. The probability of selling to an existing customer is 60 â 70%. The probability of selling to a new prospect is 5-20% â Marketing Metrics.