Howard Larkin states that in healthcare, the CXO is responsible for making sure every aspect of a complex delivery system consistently meets basic patient and human needs and what it calls operationalizing the patient experience mission..
Action research is not about hypothesis testing and producing empirically generalizable results; however, it is consistent with the definition of the scholarship of teaching and learning defined as âsystematic reflection on teaching and learning made publicâ (Illinois State University, www.sotl.ilsta.edu).
Action Research is the foundation stone of Organsation Development practice, it is what underpins the theory and practice of the discipline in the organisation. The theory provides the very heart of the purpose of the OD diagnostic phase in the OD cycle.