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The HEAT principle is an acronym for: H-Hear them out. E-Empathize. A-Apologize; and. T-Take action. HEAR THEM OUT. Once the customer vents his dissatisfaction, an agent we should hear them out. Whether it is in the manner being angry and rude, an agent should just let the customer express all he wants to say.ost of the time, the customer service agents who are the frontline in absorbing these complaints bear the brunt of the customer's anger and discontent. The agents become the shock absorbers of the company.
What Is a Space Heater? A space heater is a portable, electric-powered machine that is designed to generate heat within a single, enclosed space. There are two distinct categories of heaters that are based on how they transfer heat: convection and radiation. Convection heaters heat the air around them, which in turn transfers the heat to the surrounding area. Nowadays, more and more convection heaters utilize internal fans to help distribute the heat faster at the cost of being a bit noisier.