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The fact of the matter is, the best way to get rid of head lice is to manually remove head lice the old-fashioned way: manually comb lice and their eggs or nits with a fine-toothed lice comb.
The head lice may have become resistant to the treatment. If the treatment used does not kill the head lice, your health care provider and pharmacist can help you be sure the treatment was used correctly and may recommend a completely different product if they think the head lice are resistant to the first treatment.