You may want to ask for references, as well, from other users of the assessment and then ask those users about the level of their satisfaction with support. Ask about turn-around time, responsiveness, site stability (i.e. how often is the system down for repair, etc.), and customer service.
And indeed its central meaning, at least, is clear enough. Deriving from the Latin littera, âa letter of the alphabet,â literature is first and foremost humankindâs entire body of writing; after that it is the body of writing belonging to a given language or people; then it is individual pieces of writing.
Many articles try to define it by stating what it is not: genre or mainstream fiction, for example. One book even defines literary fiction as work that would be read in college English classes as opposed to the grocery checkout line. [Source: The Beginning Writer's Answer Book, by Jane Friedman].