You may want to ask for references, as well, from other users of the assessment and then ask those users about the level of their satisfaction with support. Ask about turn-around time, responsiveness, site stability (i.e. how often is the system down for repair, etc.), and customer service.
And indeed its central meaning, at least, is clear enough. Deriving from the Latin littera, âa letter of the alphabet,â literature is first and foremost humankindâs entire body of writing; after that it is the body of writing belonging to a given language or people; then it is individual pieces of writing.
When to review the literature. With small-scale writing projects, the literature review is likely to be done just once; probably before the writing begins. With longer projects such as a dissertation for a Masters degree, and certainly with a PhD, the literature review process will be more extended.