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Step 1) Try your iTunes Store password first. This is most commonly the password to restore your backup. Step 2) Try your 4 digit unlock code for your device. If you have a more complex unlock code involving characters and such, try that too.Step 3) Try 0000 as the password, sometimes the default password is in fact, 0000.tep 1) Try your iTunes Store password first. This is most commonly the password to restore your backup. Step 2) Try your 4 digit unlock code for your device. If you have a more complex unlock code involving characters and such, try that too.
Before restoring, you should verify that you are using the latest version of iTunes. 1  1. Connect iPhone 5 to your computer and select your device when it appears in iTunes. 2  2. 3  Select the Summary tab and click the Restore button to restore iPhone 5 to factory default. 4  3. 5  After a restore, your iPhone 5 will restart.