You may want to ask for references, as well, from other users of the assessment and then ask those users about the level of their satisfaction with support. Ask about turn-around time, responsiveness, site stability (i.e. how often is the system down for repair, etc.), and customer service.
And indeed its central meaning, at least, is clear enough. Deriving from the Latin littera, âa letter of the alphabet,â literature is first and foremost humankindâs entire body of writing; after that it is the body of writing belonging to a given language or people; then it is individual pieces of writing.
Citing a work in an anthology: Mason, Bobbie Ann. âShiloh.â Literature: An Introduction to Fiction, Poetry, and Drama. Ed. X. J. Kennedy and Dana Gioia. 9th ed. New York: Longman, 2005. 643-54. Print. Note that the editorsâ names are not inverted. In-text citations should list the author of the work cited, not the editor. Example: (Mason 643).